Generated by All in One SEO v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # askmyGP askmyGP, transforming NHS GP practices across the UK - happier GPs, happier patients ## Sitemaps - [XML Sitemap](https://askmygp.uk/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [BLOG & STORIES](https://askmygp.uk/blog/) - [How does GP practice list size affect patient satisfaction?](https://askmygp.uk/how-does-gp-practice-list-size-affect-patient-satisfaction/) - This poster was presented at the European Forum for Primary Care annual conference, in Riga, Latvia, September 2016. The data source is all English GP practices by list size, and the GPPES survey data for the same practices. A clear relationship was found between the top score "Very good" and practice list size by band. - [askmyGP joins Evergreen Life for a huge step forward in patient-led healthcare](https://askmygp.uk/askmygp-joins-evergreen-life-for-a-huge-step-forward-in-patient-led-healthcare/) - Evergreen Life is proud to announce the acquisition of Salvie Ltd, the creators of online consultation and workflow system, askmyGP. The two will now work together to help GPs, Clinical Commissioning Groups, Primary Care Networks, and health boards to manage caseloads and strengthen relationships with patients. The acquisition presents a valuable opportunity for both companies - [Who chooses how a patient sees their GP?](https://askmygp.uk/who-chooses-how-a-patient-sees-their-gp/) - It's a hotly contested topic. Data on what happens might help. England's Health Minister Sajid Javid said this week "Where patients have a desire to be seen face-to-face, and this has been an issue recently, I think that choice should be respected." Many would agree from both the patient and GP perspective, and respect should - [How do patients want help from their GP? The data.](https://askmygp.uk/how-do-patients-want-help-from-their-gp-the-data/) - We ask patients 140,000 times each week. The answer may surprise you. This week has provided one of those occasions when national debate is focussed on an area where we collect relevant data, and as all doctors know, effective treatment requires sound diagnosis. A patient sending a request through askmyGP, whether online (67%) or phoning - [Wigan Borough CCG improves patient experience and builds capacity](https://askmygp.uk/wigan-ccg/) - How an online total triage solution improved patient experience and is helping to increase capacity - Jonathan Kerry, Associate Director of Primary Care explains NHS Wigan Borough CCG has 58 GP practices varying in size from small to large. One of its larger practices has a patient list of 17,500 patients, while the average is - [GPAD data submissions to NHS England](https://askmygp.uk/gpad-data-submissions-to-nhs-england/) - This note is to update users on data submissions to NHS England for activity reporting. You may know that practices are required to submit activity data from 30 June 2021 as outlined on their website here. Many practices made representations that this would create extra work for no benefit, as many patient requests are completed with - [How askmyGP is providing a system that works for everyone at The Grove Medical Centre](https://askmygp.uk/grove-case-study/) - Summary Over the past year, many GP practices have turned to askmyGP to help them navigate the challenges the pandemic has presented. The Grove Medical Centre in Swansea, which covers a patient population of approximately 7,500 people, has been using askmyGP since April 2020. We spoke with Dr Jack Williams, one of the four GP - [Weston askmyGP Case Study](https://askmygp.uk/weston-case-study/) - In September 2018 a year-long project was initiated by the local CCG to support recruitment and retention in Weston-super-Mare, which has the highest proportion of GPs and nurses in the CCG area nearing retirement. With significant demographic pressures from a population that is both ageing and growing, practices in the town and surrounding villages were - [How do access hours affect online GP demand?](https://askmygp.uk/how-do-access-hours-affect-online-gp-demand/) - Demand in general practice is high for the time of year, not just in the media but in the data. It may result from a combination of changes coming out of lockdown, delays in secondary care or easier access, but we don't have convincing evidence of which is most significant. The question of what to - [General Practice Appointment Data - reporting to NHS England](https://askmygp.uk/gpad/) - In order to help you meet your GPAD obligations, and improve reporting in the practice, staff ‘profession’ needs to be recorded consistently. This note explains the process, context and wider benefits. English Practices have recently been asked to provide appointment data via their CCGs to NHS England. As you will know, we believe that a - [Are you seeing higher than usual demand?](https://askmygp.uk/are-you-seeing-higher-than-usual-demand/) - GP media is full of headlines to the effect that demand in general practice has been overwhelming in recent weeks. Our data from practices shows around 10% increase since January, peaking in March. Seasonal effects are normal, but is overlaid with the unpredictability of the pandemic (last year saw demand reduced 30%). There are real - [What's happening to GP demand?](https://askmygp.uk/whats-happening-to-gp-demand/) - Not for the first time in living memory, the GP media is full of headlines on demand taking practices to "breaking point". It seems to me important that we bring the best data we can to bear on this question. It's only good scientific discipline to diagnose the problem before attempting to apply a cure. - [Triage - do we need a new word?](https://askmygp.uk/triage-do-we-need-a-new-word/) - We're enjoying the sunshine, working a lot from home, and asking, how much has changed in primary care in a year, and how much hasn't? It seems quite a lot, as this sounds at face value rather like what we've been saying for ten years or so. NHS England planning guidance assumes that "total triage" should be - [Remote GP care and inequality - dispelling the myths](https://askmygp.uk/remote-gp-care-and-inequality-dispelling-the-myths/) - Calls for a review into how patients access their GP, and the potential barriers to them doing so, have highlighted the difficult decisions some practices are facing over remote consultations. The focus on video consultations, as opposed to remote or total triage systems, is based on concerns about equity. Healthwatch England called for the formal - [Ben Gowland talks to Hugh Reeve](https://askmygp.uk/ben-gowland-talks-to-hugh-reeve/) - Delighted to share a surprise with you which I first heard on Wednesday. Many of you will know Ben Gowland of Ockham Healthcare and his regular podcast. This week he interviewed Dr Hugh Reeve of Nutwood Medical Practice in Grange-over-Sands, Cumbria. It's 25 minutes of straight-talking on why they implemented askmyGP and what happened. Listen - [Patient preferences and clinicians’ choices in 2020](https://askmygp.uk/patient-choice-figures-2020/) - Perhaps surprisingly, latest figures from askmyGP showing patient contact activity are consistent with those from the equivalent period in 2019. Data show similar volumes of demand by patients, at approximately 6% of the practice list size making a request per week. When offered a choice of ways to talk to their GP, 12% of patients - [Celebrating five million patient requests](https://askmygp.uk/five-million/) - Five million patient milestone reached by online consultation and workflow system askmyGP Five million patient requests have been managed by GP practices using the askmyGP online consultation and workflow system since September 2018. The system is used by practices throughout the UK with a combined list size of over 2 million patients. Clinicians at the - [Age specific adoption of online consultations](https://askmygp.uk/age-specific-adoption-of-online-consultations/) - Context The latest data from our chief analyst Dr Steve Black (@sib313) shows remarkable adoption of online consultations across all ages and 10 diverse practices. n = 37,674 requests, date range is 1/1/2019 to 8/2/2019. The context is all askmyGP practices operating in "total flow" mode where all patient demand goes through the system in - [Appy Birthday NHS 70!](https://askmygp.uk/appy-birthday-nhs-70/) - I've no doubt Jeremy Hunt meant well by what he called his birthday present to the NHS, a new NHS app. But as W Edwards Deming said, "Best efforts are not enough, you have to know what to do." “I want this innovation to mark the death-knell of the 8am scramble for GP appointments that - [Putting two and two together on GP workload](https://askmygp.uk/putting-two-and-two-together-on-gp-workload/) - Like many of you I've joined in the clap for key workers on Thursday evenings, and very well deserved it is too. There's little doubt in the public mind that the NHS has performed better in the pandemic than the government overall. But working in the health sector we have every reason to feel not - [The dog and bone that didn't bark](https://askmygp.uk/the-dog-and-bone-that-didnt-bark/) - This time yesterday I was in Plaistow, East London and while Cockney rhyming slang is spoken in these parts, you are as likely to hear any of a dozen East European or South Asian languages on the street. It's quite deprived and extraodinarily diverse. I was visiting Balaam St Surgery. As anyone knows in general - [Contact Patient preferences and clinicians’ choices in 2019](https://askmygp.uk/patient-choice-figures-2019/) - The 2019 full year figures from askmyGP reporting patient contact preferences show that when offered a choice of ways to engage with their GP Practice, 25% of patients expressed a preference for a face-to-face appointment, 26% asked to be contacted by secure message and 40% by phone. Data show continued low demand among both patients and clinicians - [How to count sheep](https://askmygp.uk/how-to-count-sheep/) - When I was five I used to love asking my farmer uncle how he counted his sheep. "Count the legs and divide by four" he was sure to reply, and I was sure to giggle. Thanks Ray, for the laughter and learning you sparked. Measurement, a kind of counting with maths, is a huge part - [They don't want you to read this](https://askmygp.uk/dont-want-read/) - 3:30 on Tuesday a practice manager tells me, "I've got GPs wandering around, wondering what to do. We've run out of patients". Me: "Get them cleaning windows." It was day 2 of launch. Last week a receptionist at a practice 3 months in told me "it's really quiet today" - we often hear the same, - [The NHS App and the toenail test](https://askmygp.uk/the-nhs-app-and-the-toenail-test/) - Today I return to that long term plan and a piece of it which has so tickled the national consciousness that it made the News Quiz. To touch quickly on "Skype consultations". Skype for various reasons is problematic - it requires both parties to have a login, whereas our video solution works with a one - [How will your PCN manage workflow, demand and capacity?](https://askmygp.uk/how-will-your-pcn-manage-workflow-demand-and-capacity/) - With the passing tomorrow of the deadline to sign up to the Primary Care Network DES a Rubicon will have been crossed for PCNs. The rehearsals are over, real money and commitments are at stake. But I want to know, how will they work? A funding model is in place, a set of PCN duties - [Revealed: askmyGP shares NASA Mars mission technology](https://askmygp.uk/revealed-askmygp-shares-nasa-mars-mission-technology/) - "We'll get the information a lot sooner and for a lot less money by just sending a person." I was dumbfounded. Dr Ellen Stofan, outgoing Chief Scientist of NASA, was talking to Jim Al-Khalili on the Life Scientific about no less a task than finding life on Mars. It's a fascinating interview from the start, or - [Babylon/GP at Hand - AI vs HI](https://askmygp.uk/babylon-gp-at-hand-ai-vs-hi/) - With all the debate going on it seemed right to tackle the question of AI and in particular Babylon's grand reveal yesterday. The stage show was to accompany the latest marketing, not peer-reviewed and published, but designed to look like a scientific paper. The point is that they have trained a computer to pass an - [O Flower of Scotland](https://askmygp.uk/o-flower-scotland/) - With those lines from the terraces of Murrayfield ringing in our English ears, it's a night to celebrate north of the border. And there's more to celebrate for a handful of Scotland's GPs. Why are patients flocking to register at Newarthill Medical Practice in North Lanarkshire? Very simple, the access is brilliant. Where neighbouring practices - [Improve continuity, die less often](https://askmygp.uk/improve-continuity-die-less-often/) - Did you hear the wonderful piece on Inside Health yesterday as Mark Porter interviewed Sir Denis Pereira-Gray? Listen on iPlayer from 4:40 minutes. Sir Denis has been a tireless campaigner for relational continuity and his new paper published in BMJ Open. is the first systematic study linking better continuity with reduced mortality. Boom - the doctor knows the - [Game on, Babylon](https://askmygp.uk/game-on-babylon/) - Have to say it makes one a little queasy to see the Secretary of State take the platform at a competitor HQ and tell they world he wants their product to be offered to everyone. Taking a few shortcuts on procurement, open competition, evidence and so on, but then he's new. Two things I share - [Would you allow patients to book online?](https://askmygp.uk/would-you-allow-patients-to-book-online/) - It seems pretty clear that the main plank of government policy towards patients is: let them book their GP appointments online. The new contract says that 25% must be available online, and they are investing £6.3m in the NHS App with appointment booking the headline feature. Yet we all know that anything which requires compulsion - [Why some of the best things are not free](https://askmygp.uk/why-some-of-the-best-things-are-not-free/) - Today I want to talk about a problem for us and for GP partners. We've always supported the GP partnership model as the most effective (while not the only) way to deliver high quality primary care, locally and with long term relational continuity. Forgive me if you're not a GP partner, no need to read - [Good news from GP patients](https://askmygp.uk/good-news-from-gp-patients/) - Good news has a hard time getting heard. This week we've seen new, comprehensive data from NHS Digital on the wait to see a GP, splashed across all the papers: Guardian: "One in five patients waits two weeks to see a GP" Times: "Millions face a three week wait" Telegraph: "One in ten waits three weeks to see - [How to run a more profitable practice](https://askmygp.uk/how-to-run-a-more-profitable-practice/) - Last month we were at Best Practice conference in Birmingham and having a jolly good time until something really annoying happened. We'd spent a lot of effort on our stand and if you've ever done these events you'll know the few square metres cost £ thousands, never mind the little table and bar stools which - [The vision of Julian Tudor-Hart](https://askmygp.uk/the-vision-of-julian-tudor-hart/) - At the end of a week of "fun" on the NHS at 70, I want to contrast two views of what it's about. Matthew Parris is always thought provoking and he writes today in the Times, "The NHS guarantees second rate healthcare" In case you don't have access through the paywall I'll summarise his thesis. Transport - [PRESS RELEASE: askmyGP overcomes NHS Choices search gremlins](https://askmygp.uk/press-release-askmygp-overcomes-nhs-choices-search-gremlins/) - PRESS RELEASE 3 January 2018: askmyGP overcomes NHS Choices search gremlins with new free webapp ------------------------------------------------------- Patients are being urged more than ever to self-care, in order to cut demand on NHS GPs in the winter season. While NHS Choices provides high quality advice, until now searching the site has been hit and miss. askmyGP, - [Fancy a 10 hour working day?](https://askmygp.uk/fancy-10-hour-working-day/) - I do hope you are thoroughly refreshed and have enjoyed the break from my blog. I mean your work. Oh, whatever, I'll stop digging. But I wonder how you view the thought of a 10 hour working day? Horror or relief? It's relative isn't it, because to some that would be 2.5 hours over the - [GP Dr Philip Lusty witnesses a miracle in Portadown](https://askmygp.uk/dr-philip-lusty-witnesses-miracle-portadown/) - Dr Philip Lusty writes: "I've just witnessed a miracle and it happened in Portadown... Portadown, a large town in Northern Ireland has had significant negative publicity lately with the threatened closure of a neighbour general practice leaving this month 5000 patients without a GP and potential list dispersal. The stress and strain this has - [Balaam St Surgery](https://askmygp.uk/balaam/) - 6,000 patients, Plaistow, East London. A multitude of languages are spoken in this diverse, deprived and mobile population. Dr Barry Sullman launched with askmyGP in April 2018 and with his staff explains what a difference it has brought. - [Shudder at NHS 111 digital's first million](https://askmygp.uk/shudder-at-nhs-111-digitals-first-million/) - Read this NHS Digital press release and shudder: "NHS 111 online hits one million triages mark" You will be very familiar with the quality output from NHS111 sent to GPs from the standard version, where a human reads a list of questions from a computer to a patient, and based on their answers tells the patient - [Guest blog, Dr Hugh Reeve of Nutwood](https://askmygp.uk/guest-blog-dr-hugh-reeve-of-nutwood/) - Today's guest blog is by Dr Hugh Reeve, senior partner at Nutwood Medical Practice in Grange-over-Sands, Cumbria. Not exactly a population pyramid, with 40% of patients over 65 Nutwood boasts more of a population parasol. Below is his series of almost daily tweets over the two weeks since launch, and I think as the story unfolds you will be - [Failure. It's bound to happen.](https://askmygp.uk/measures-of-failure/) - Innovation is risky, and change is risky, so it should come as no surprise that we have failures. Perhaps we have more to learn from failure than success, which means we must reflect. Since launching askmyGP v3 in August we’ve had three practices turn it off. I won't name them, suffice to say they differ - [Announcing askmyGP live analytics](https://askmygp.uk/announcing-askmygp-live-analytics/) - Britain is social distantly dancing in the street, singing to the screen and rediscovering family games behind closed doors. Here, working away from askmyGP Towers, the nerd unit has been in hyperdrive (we're all a bit nerdy) and we are delighted to present, drumroll, askmyGP Live Yes indeed, all the data from 2 million episodes, - [The Tweety of Witley & Milford](https://askmygp.uk/tweety-witley-milford/) - It was a tweet from a regular GP partner (yes, they're all special). It was last Sunday lunchtime. Why then? For fun. For sharing. For sheer joy and pride in work. For having something to say. It had the image of a runchart, that simple device which is still the best way to show what - [Burnbrae Medical Practice](https://askmygp.uk/burnbrae/) - 5,000 patients Shotts, North Lanarkshire. Small town and surrounding areas, ex-mining community. Traditional, somewhat deprived area. Dr Sue Arnott, full time single hander GP. Team consisting of 8 session ANP, practice nurse. "We were looking to do things completely differently" As well as hearing the story, you may like to see the data. Burnbrae charts - [askmyGP case study collection](https://askmygp.uk/askmygp-case-study-collection/) - Increasingly practices ask us how others use askmyGP, so we have collected here examples with agreement to be in the public domain. Please be aware that they are all busy GP practices so have not committed to answering in person an unlimited number of queries. They are all different in some respects from your practice, - [I'm humbled by this series of tweets](https://askmygp.uk/im-humbled-series-tweets/) - Launch day at a practice is something I always look forward to, yet not without a twinge of nervousness - things can go wrong and a difficult day dents enthusiasm which takes time to recover. Special circumstances at Larwood in Worksop, Bassetlaw were that they had a two week average wait to overcome, and at - [For the few, not the many](https://askmygp.uk/for-the-few-not-the-many/) - After peeling 3.5kg of potatoes in just ten minutes for Burns Night, I'm grateful again to Sam Farber, creator of the OXO Good Grips peeler. Motto "Make everyday living easier." His wife Betsey had arthritic hands and he saw how hard it was for her to hold a peeler. The new model came after hundreds of design - [Digital First GP: Blackfriars Salford gets 97% online](https://askmygp.uk/blackfriars-salford-97/) - The walk down from Manchester Piccadilly is a fascinating cityscape, and then crossing the river Irwell into Salford it seems everything is in flux. Here, between the £180/night Lowry Hotel and the £35/night Salford Arms Hotel, lies Blackfriars Medical Practice. Perhaps that's a metaphor for the patients Dr Babar Farooq and his team serve: young, - ["Do you shop online?" Rural Ruskington GP moves 80% on day one](https://askmygp.uk/rural-ruskington/) - The staff room looks out over fields, a couple of hens pecking in the long grass over the fence. We've driven Lincolnshire's challenging roads and arrived through quiet village streets and bungalows. Think everything Salford isn't: elderly, stable, families and retired. The new record set by Ruskington Medical Practice was to abolish the old and - [Celebrating one million patient requests](https://askmygp.uk/one-million/) - One million patient milestone reached by online consultation and workflow system askmyGP One million patient requests have been managed by GP practices using the askmyGP online consultation and workflow system since September 2018. The system is used by practices across the UK with a combined list size of 545,485. Clinicians at the practices use the - [Patient preferences and clinicians’ choices in Q3 2019](https://askmygp.uk/patient-choice-figures-q3-2019/) - The latest figures from askmyGP reporting patient contact preferences are consistent with those from earlier in the year. Data show continued low demand among patients for video consultations (0.06%). When offered a choice of ways to talk to their GP, 27% of patients expressed a preference for a face-to-face appointment, 28% preferred to be contacted by secure - [The dark side of digital inequality](https://askmygp.uk/the-dark-side-of-digital-inequality/) - If you're a GP you will by now be familiar with the NHS England requirement for "25% of appointments to be bookable online". If you're a commissioner you may be fretting about how to measure it. Anyone else is most likely bemused by another arbitrary number of little relevance. But there's a dark side to - [Latest figures continue to show low demand for GP video consultations](https://askmygp.uk/latest-figures-continue-to-show-low-demand-for-gp-video-consultations/) - The latest figures from askmyGP reporting patient contact preferences show there has been no change in the low demand among patients for video consultations. The askmyGP data for the second quarter of 2019 is drawn from practices with diverse patient populations receiving a total of 220,000 patient requests during the period. The data illustrates patient - [Making it easier for patients (shock!)](https://askmygp.uk/making-it-easier-for-patients-shock/) - "The patient journey..." We are fond of that phrase in the NHS, aren't we? That's in the parallel universe of politics and pipedreams. The reality when we become patients is often very different. As one GP tweeted last week "Have to say being stuck in a trolley queue for over 3 hours got me thinking - [New PM, new pledge on GP waits](https://askmygp.uk/new-pm-new-pledge-on-gp-waits/) - How did you feel about the incoming prime minister's pledge in his very first speech outside Downing St? "My job is to make sure you don’t have to wait three weeks to see your GP" Every PM I can remember from Blair to now Johnson has said as much, and what have they done? - - [Open all hours](https://askmygp.uk/open-all-hours/) - What an exciting week in NHS IT! Sorry I’ve been hiding for a month but we have all been intently focussed on launching version 2 of askmyGP. It draws on our evidence from 46,000 patient episodes in version 1, but the software and delivery mechanism are all new. So if I said the rollout of - [On G-Cloud 9](https://askmygp.uk/g-cloud-9/) - On cloud 9, or, “In a state of blissful happiness” is perhaps a little overstating it, but we are delighted to be on the government’s G-Cloud 9 Procurement Framework from 22nd May 2017. [Note G-Cloud 9 was withdrawn in July 2018. We are now on its successor G-Cloud 10.] Phrases like “procurement framework” tend to bring - [It's lovely not being shouted at 24/7](https://askmygp.uk/lovely-not-shouted-247/) - "It's lovely not being shouted at 24/7" Receptionist Karen's first comment to me was both startling and predictable. Her Somerset practice launched their demand led system two weeks ago, and since then she has been able to help every patient. Three weeks ago she and her colleagues were turning away one in five patients (we - [What's your DNH rate?](https://askmygp.uk/whats-dnh-rate/) - OK, you're forgiven for thinking I wrote DNA rate, and you were expecting to read about how to reduce Did-Not-Attends, perhaps a mix of clever texting apps and a patient blame-fest of warnings, charges and excommunication. No matter, although we have shown that DNAs are a system problem, not a patient problem, and if you - ["You're costing me a fortune Harry"](https://askmygp.uk/youre-costing-me-a-fortune-harry/) - "My costs have shot through the roof" says Barry with a chuckle. "It's the school holidays and I'm taking the family out to restaurants every night" (a list follows, burgers, pizzas, curries). Barry Sullman first made contact with us on 28th Feb and I met some of the family on a video conference because Sunday - [What are you waiting for?](https://askmygp.uk/what-are-you-waiting-for/) - "Oft as by winding Nith I, musing, wait" Given the day I couldn't resist a line of Burns (the river Nith rises in Ayrshire), and this one captures a favourite mood of mine, musing, waiting, the moment rich with possibility. Then something happens. The Balaam Street video is here Dr Barry Sullman is one of - [When a patient sets out our vision](https://askmygp.uk/when-a-patient-sets-out-our-vision/) - Today's blog is by a patient, with permission and reproduced here in full. It's the longest comment we've ever received and while it followed a normal request from a patient to his own GP near Ely, the vision takes flight. --------------------------------------- "This new system will make the most enormous improvement to NHS healthcare and waiting - [SAPC Poster: Moving patients online](https://askmygp.uk/12982-2/) - A quick note with exciting news, we've just had our poster published at the Society of Academic Primary Care SAPC Annual Scientific Meeting in Warwick. askmyGP has now passed over 50,000 patient episodes, 4,000 of them on the all new platform launched just two months ago. The case study with Concord Medical Centre, Bristol, is - [So what is an e-consultation?](https://askmygp.uk/so-what-is-an-e-consultation/) - Well I was right about the bombardment of doom ceasing for just one day. They are at it again, and NHS England's £2.4 bn GP Forward View is "not nearly enough, not the right stuff and not soon enough." Never mind, it is what it is. Though not one of the 1700 words Shakespeare coined, "e-consultation" - [How will PCNs work for patients?](https://askmygp.uk/how-will-pcns-work-for-patients/) - New financial year, new contract - the rush to put QOF to bed is replaced by the rush to absorb the new implications of Primary Care Networks. "Who do we want in our gang?" Or is it, "Will anyone pick me?" Anxieties from the school playground resurface. I was never any good at ball sports. - [Cheer up](https://askmygp.uk/cheer-up/) - NHS commentators specialise in gloom as I don't need to remind you, and this week they have had plenty to moan about with the publication of the latest Nuffield/Kings Fund British Social Attitudes Survey. Overall satisfaction with the NHS is down 3%, and for the fourth year running the principal reason cited, at 53%, is "It - [BJGP: Patient use of an online triage platform, evaluation of askmyGP v2](https://askmygp.uk/bjgp-patient-use-of-an-online-triage-platform/) - We're delighted to inform you today of the open access publication from Abi Eccles et al: "BJGP: Patient use of an online triage platform" It's the first independent study of askmyGP and it's well worth reading in full. I will quote the conclusion briefly: "Patterns-of-use and patient types were in line with typical contacts to - [The network's the thing](https://askmygp.uk/the-networks-the-thing/) - I've had a bit of time to absorb the new GP contract - there's an excellent summary on GP Online if you don't want to read it all. While some of the digital notes are a tad off key, I suspect they are a nod to our technophile SoS while the real action is elsewhere. - [Personal or personalised?](https://askmygp.uk/personal-or-personalised/) - I’ve been reflecting recently on what we mean by personal care. NHS England’s Head of Digital writes of the NHS Long Term Plan this week: ”… sets out an exciting ambition for care that is more personalised and tailored around the needs of the individual, enabling people to have more autonomy over their health and wellbeing. It - [Taming the threat of digital first](https://askmygp.uk/taming-the-threat-of-digital-first/) - Dear colleague, “Private providers could grab unlimited share of GP consultations online" runs the heading in GP Online. “Babylon GP at Hand given green light to expand NHS services into Birmingham” – to the usual outcry from BMA. “All patients to have the right to video and online consultations by April 2020”. Have I got the - [Our response to DHSC Code of Conduct](https://askmygp.uk/our-response-to-dhsc-code-of-conduct/) - The Department of Health and Social Care published on 19/2/2019 its Code of Conduct for data-driven health and care technology. Our response to the ten principles follows: Understand users, their needs and the context. askmyGP users are broadly two groups, patients and providers which includes all GP practice staff. Our design principles are for simplicity and - [Fly me to the moon](https://askmygp.uk/fly-me-to-the-moon/) - What a year it has been already. First NASA's New Horizons discovers a snowman at the edge of the solar system, then Chang'e 4 lands in a crater on the far side of the moon. What are your dreams for 2019? I learned this week from the little museum in Grantham that Margaret Thatcher's father - [Encouraging, Dangerous, Lackadaisical](https://askmygp.uk/encouraging-dangerous-lackadaisical/) - So the NHS long term plan has landed and it's a techie one. Should we be happy? As a part-time nerd myself I can't help but feel the enthusiasm with the word "digital" appearing no less than 14 times in this single page on primary and outpatient care. "Over the next five years every patient in - [They can't both be right](https://askmygp.uk/they-cant-both-be-right/) - Do you ever wonder about that phrase "local needs"? It made me wonder whether say Facebook had ever been asked to do a local needs version. It's just that we are responding to tenders issued by different CCGs, which are remarkably different given that I thought patients had roughly the same range of diseases wherever - [New GP contract: more work, less output](https://askmygp.uk/new-gp-contract-more-work-less-output/) - Hurrah! NHS England and the BMA GPC have agreed a new contract covering the next five years. Apparently there's lots more money, funding for 22,000 addtional health workers in primary and community care, and everyone seems very happy with it. I couldn't possibly digest the whole lot but will concentrate on what we know best. This is - [The Flaw of Averages](https://askmygp.uk/the-flaw-of-averages/) - The "Flaw of Averages" was I understand first observed when a trainee statistician drowned while fording a river which he calculated had an average depth of 2 feet. You can tell he was American. A British trainee would have made the average depth 0.945m. We are seeing 7,000 online consultations per week through askmyGP, from - [Games Patients Play](https://askmygp.uk/games-patients-play/) - Looking up Eric Berne's classic "Games People Play" I was surprised to find it was published in 1964. He calls it "a way of predicting people's behaviour." It would be pleasing to say we have learned more as time has passed. I doubt it would be true. Without going into the great psychiatrist's theories too - [A climate of change](https://askmygp.uk/a-climate-of-change/) - I'm sitting here in my shorts, tee shirt and sandals and it's the middle of October. Yes, I'm in Leicestershire, for those thinking laterally, and I have a jumper on, but I felt it worth dressing up to make the point. Unless you've already settled on Mars, you've noticed that it's significantly warmer than in - [Do not use in emergency](https://askmygp.uk/do-not-use-in-emergency/) - Do you glaze over when they report the latest A&E statistics? It's all about what % of patients were seen within four hours. The latest figure for July is 89.3% and while it produces a lot of headlines, gnashing of teeth and calls for more resources, the saddest little note in the NHS England Statistical Commentary is - [You can't please all of the patients all of the time](https://askmygp.uk/you-cant-please-all-of-the-patients-all-of-the-time/) - It's remarkable for a quote that seems almost modern in politics, often attributed to Abraham Lincoln, but it seems he was quoting John Lydgate of Suffolk, writing in the fifteenth century, "You can't please all of the patients, all of the time." OK he said people, not patients, but the point is made. You'd be mad - [The blood test, my story](https://askmygp.uk/the-blood-test-my-story/) - I'm fortunate rarely to need the NHS, so when I do as this week there is so much to learn. And it touches directly on why we can routinely make life changing efficiency gains in the order of 40%. Where could that possibly come from in practices who tell us the whole time they are - [Don't fall into the specification trap](https://askmygp.uk/dont-fall-into-the-specification-trap/) - Another week, another specification thumps onto the floor in front of my inbox. NHS Blithering CCG* has copied down the questions from the last lot, added the requirement to integrate with local place-based cloud-enabled remote home visits by Longstay (Vietnam) NHS Telecare plc, and there, ta-da, is the blueprint for online consultations. As I read - [Matt, meet Aneurin](https://askmygp.uk/matt-meet-aneurin/) - Who'd have thought it before the Chequers meeting, but there it is, we have a new health secretary. I've put together some words from the very latest, and the first, of those at whose desk the NHS buck stops. At the start of Matt Hancock's term those interested hang on to every word, but to save - [GP pay, rations and recruitment](https://askmygp.uk/gp-pay-rations-and-recruitment/) - No doubt your inboxes have been weighed down with the debate on the "2% pay rise for GPs". Is it 2%, 1%, 3.4% or 4.2%? Of course it's nothing of the sort. It's a contract uplift to independent contractors. If you buy a pencil, it comes out of your drawings. If you save a pencil, it - [Babylon are getting speed and convenience right](https://askmygp.uk/babylon-are-getting-speed-and-convenience-right/) - You might be surprised to see the title, and unless you've been on a different planet recently you can't have failed to notice the PR. Babylon/GP at Hand (their NHS service) are brilliant at finding the limelight. The chief reason is: they offer something that people want, speed and convenience in getting medical help. Who - [Babylon/GP at Hand: GPs need to change their game](https://askmygp.uk/babylon-gp-at-hand-gps-need-to-change-their-game/) - In this third instalment on Babylon/GP at Hand the cards are on the table, and you'll see why. I've looked at what they are getting right, patients' desire for speed and convenience (don't blame the patient, think of the last time you were one). I've looked at their AI claims, partial, unproven but fundamentally a disease based - [Revealed: the tiny take up of NHS111 digital and its alarming dispositions](https://askmygp.uk/revealed-tiny-take-nhs111-digital/) - NHS England has trialled four digital versions of NHS111 in an attempt to shift channel from telephone to online. An internal report dated December 2017 and obtained through HSJ reveals the astonishingly low take up of these heavily marketed pilots. Download the full report here: 111 Online Evaluation DRAFT_ Data contained within the report shows - [What we do with patient feedback](https://askmygp.uk/what-we-do-with-patient-feedback/) - Do you find yourself getting asked for feedback the whole damn time? Ever wonder what happens to it? I admit to being the bloke who stood in the customs area at Luton Airport for 10 minutes, hitting the Friends and Family sad face just for devilment, but please don't do as I do... I want - [Sometimes the sun comes out](https://askmygp.uk/sometimes-sun-comes-out/) - I guess that like me a lot of your time is spent grinding through one (damn) thing after another. In the short days and long nights it can seem like more grind than ever. So when plans struggled over for years suddenly work it's a very special day. It feels like the sun coming out - [GP at hand. General practice in very big trouble.](https://askmygp.uk/gp-hand-general-practice-big-trouble/) - You cannot have failed to notice Babylon's GP at hand service all over the media this week. As a PR exercise, on the Today programme, You and Yours, TV, front page of the Times and an almost unheard of positive story in the Daily Wail, it was SIMPLY BRILLIANT. What you may not have appreciated is the - [We need happier GPs](https://askmygp.uk/need-happier-gps/) - How is your Monday going? If you're a GP, I already know the answer, it's busy, because 28% of the week's demand arrives on Monday, and 3/4 of that in the morning. It's not news. News last week was that GP numbers have fallen by 1,300 over the last two years. A bit of a - [Tele-First study reported in BMJ](https://askmygp.uk/tele-first-study-reported-bmj/) - With the publication in this week's BMJ of the Tele-First study into the telephone first model of general practice, you would expect me to read carefully and respond. So here are the headlines: 65% of patients report being phoned by a GP in less than one hour. 56% of patients find it more convenient vs - [Cut your workload by 10%, without fail](https://askmygp.uk/cut-workload-10-without-fail/) - If GP workload is your prime concern I've got great news: you can cut it by 10% without fail in just four weeks. Simply take 3 appointment slots off your daily template. Boom. You can even claim some high-minded motive, reducing GP burnout, decision fatigue, keeping away the worried well, timewasters and so on. Your - [Bad general practice is driving out good](https://askmygp.uk/bad-gp-drives-good/) - Known since before Tudor times, named Gresham's law in 1860, thoughtful observers have realised that "Bad money drives out good". When two forms of currency are in circulation, the debased version quickly replaces that of true value. It's happening now, paid for by the NHS, in general practice. Oxford CCG proudly trumpets the big numbers, "15,000 extra GP - [Digital Triage and Demand-Flow. EFPC Porto](https://askmygp.uk/digital-triage-demand-flow-efpc-porto/) - Hypothesis: efficient operation of primary care depends on clinical triage of all demand, to optimise the use of scarce consulting resource - GP time. The faster and simpler the system, the more patients will co-operate. Who does what, when and how? Patient “I need help…” Make it easy to provide enough detail for triage. Online, - [Happier GPs?](https://askmygp.uk/happier-gps/) - Are you enjoying the Proms? I've only been a couple of times but I love the wealth of music on offer, some familiar, some challenging. David Sawer's "The Greatest Happiness Principle" and the Proms Extra talk got me thinking last Saturday. We put "Happier GPs" on our askmyGP home page, because it's a direct quote from GPs. But - [Surfing the demand wave](https://askmygp.uk/surfing-demand-wave/) - Summer may be a-coming in, we will see beaches and I promised to take a look at that pattern of patient tidal flow. GP demand is like a rolling wave. Or quite like a skijump, or one side of a volcano, but let's stay with the wave for the purposes of surfing. We've analysed hundreds - [Is there a crisis in clinical consultations?](https://askmygp.uk/crisis-clinical-consultations/) - Quite a week but let's put all that to one side and reflect on a fabulous article I came across, which put into perspective what we are trying to do. Dr John Launer of HEE asks Is there a crisis in clinical consultations? Although he sets the paper in a hospital context, most of his - [4/5 hospitals need to improve. And the other one?](https://askmygp.uk/45-hospitals-need-improve-one/) - Couple of mornings ago I was just enjoying my porridge when the Today programme told me that four out of five hospitals need to improve! Spluttering, I had to leave the porridge to cool while I took to Twitter. No, it's not the four I'm worried about, but the other one which presumably thinks it doesn't - [Should patients be heard but not seen?](https://askmygp.uk/patients-heard-not-seen/) - Dealing as I do with GPs week after week I admit to a twinge of envy that I will never personally be able to help a patient as a doctor, while they get the privilege every day. But we get a little something from the feedback patients leave on askmyGP, and I wanted to share - [Dutch study shows 12% demand reduction](https://askmygp.uk/dutch-study-shows-12-demand-reduction-2/) - "When the Facts Change, I Change My Mind. What Do You Do, Sir?" There's a lengthy discussion on who said it first, perhaps not Keynes or Churchill, but never mind. I've been saying that there is no evidence of patients being diverted from seeing their GP through online help, and now that's changed. Our evidence - [NHS crisis and cognitive dissonance](https://askmygp.uk/nhs-crisis-cognitive-dissonance/) - So the Red Cross tells us there's a humanitarian crisis in our NHS hospitals and ambulance services. What reactions does that trigger in your mind? This is the same Red Cross which is helping those left alive flee the ruins of Aleppo, and in context I don't know about you but I have a problem - [Dear Mr Hunt](https://askmygp.uk/dear-mr-hunt/) - You told parliament yesterday that it was time for "an honest conversation with the public about their use of A&E". Are you up for one too, as Secretary of State? Unfortunately there is no evidence of honest conversations, cajoling, beating or any other persuasive endeavour having the slightest effect on patient behaviour in seeking healthcare. - [Dear Mrs May](https://askmygp.uk/dear-mrs-may/) - I wrote last week to Mr Hunt and sat by the phone all weekend, but it appears ministers are not offering a proper out of hours response so I have little choice but to go direct to Emergency PMQs. Your headlines: "a large number of surgeries are not providing proper out of hours care – - [E-consultations - evidence and fear](https://askmygp.uk/e-consultations-evidence-fear/) - You can't have failed to notice that everyone's talking about e-consultations and whatever the evidence (or lack of it), the GP Forward View fund is forcing the pace. Evidence. It's the key battleground because if £45m is going to be spent the public needs to be assured that it's value for money (more particularly, the - [Christmas Peace Dividend](https://askmygp.uk/christmas-peace-dividend/) - Method: Telephone GP practice between 11am and midday today 23/12/16 and ask receptionist how busy they are, compared with an average Friday. Sample: 10 practices throughout UK, 6 England, 2 NI, 1 Scotland, 1 Wales, mix of urban/rural/socio-economic populations. All operate a demand led system, GP telephone response, no pre-booked face to face appts. Results: - [Thurmaston features in Pulse: how we saved £90k per year](https://askmygp.uk/thurmaston-features-in-pulse-how-we-saved-90k-per-year/) - Dr Kam Singh explains how the practice saved recruitment costs using a precursor to askmyGP.http://www.pulsetoday.co.uk/your-practice/how-we-saved-90000-a-year-through-gp-phone-triage/14179545.article - [Does F2F frequency affect patient satisfaction in digital first primary care? SAPC Exeter ASM poster](https://askmygp.uk/does-f2f-frequency-affect-patient-satisfaction-in-digital-first-primary-care/) - Many have wondered whether patient satisfaction is affected by their chance of seeing a GP face to face. The study done for the Exeter Annual Scientific Meeting of SAPC (Society for Academic Primary Care) analysed 14,009 patient feedbacks from 423,143 episodes managed through askmyGP from 1 January to 26 June 2019. Presented by Ian Barratt - [askmyGP launches video consulting](https://askmygp.uk/askmygp-launches-video-consulting/) - We're delighted to have reached a milestone today, just over four months after launching version 3. Steve Black our chief analyst told us:"At 08:31 this morning Aisha at Balaam Street closed the 100,000th patient episode."Wonderful to know that in the absence of a functioning government, some things keep rolling along.History is informative but I'm even - [Enjoy the summer?](https://askmygp.uk/enjoy-the-summer/) - Looking out on the rain, memories quickly fade of, for once, that glorious bank holiday weekend. In GP land you may have noticed a lighter week too, because demand is predictably sensitive to weather - whether warm sunshine or heavy snow. We need to qualify the effect however, because if your system is book ahead - [One small Scottish practice changing the world](https://askmygp.uk/one-small-scottish-practice-changing-world/) - When there's a chink of light in the dead of winter (and wall to wall NHS crisis on the BBC) we have something to celebrate. I spoke with Dr Sue Arnott, who runs a practice of 4,600 patients in a traditional ex-mining community in central Scotland. She had tried for months and failed to - [Can you imagine this?](https://askmygp.uk/can-you-imagine-this/) - So you arrive at your practice on Monday morning, looking forward to what the day may bring. The screen is nearly blank as only one patient prebooked last week, who wanted to wait. Demand comes in quickly now and about half the patients have kindly written down their problems in some detail. You can quickly ## Pages - [Home Revised](https://askmygp.uk/) - [TPP Poller Installation](https://askmygp.uk/private/tpp_poller_install/) - Please click the URL below to download the TPP Poller file and follow the instructions provided to install on your practice gateway machine: TPP Poller download If you need any help installing the poller, please follow the steps on our help centre article - [askmyGP Status](https://askmygp.uk/private/status/) - [askmyGP release notes](https://askmygp.uk/private/version/) - askmyGP version 3.301 Little Gull askmyGP version 3.301 primarily focuses on laying the foundations for future AI capabilities, initially with a focus on dermatology. Alongside this groundwork, the release also includes a number of bug fixes and several small but valuable improvements, including: The ability to send campaigns to patients for information only, without requiring - [askmyGP Academy - walk through guides](https://askmygp.uk/private/academy/) - Click on the guide you need. There is no time limit and you can move backwards and forwards within the guide. Login to nhs.askmygp.uk (within your secure VPN) and test your newly found theory in your askmyGP system in another window or ideally a second screen. Reception: Home Page Dashboard Search for a Patient's Record - [Practice and media resources](https://askmygp.uk/practice-and-media-resources/) - [Application Privacy Policy](https://askmygp.uk/askmygp-application-privacy-policy/) - This policy sets out the basis on which any personal data submitted to your GP Practice using the askmyGP Service, or that you otherwise provide to us, will be processed by us. - [End User Licence Agreement (EULA)](https://askmygp.uk/askmygp-end-user-licence-agreement-eula/) - askmyGP Terms of Use Before you use this service, we want to outline some of the key points from the End User Licence Agreement (EULA, below) and the Application Privacy Policy. Together these form the ‘Terms of Use’ for the service. Please note that this introduction is not a legally binding agreement, nor does it - [Contact](https://askmygp.uk/contact/) - [Transform](https://askmygp.uk/transform/) - [Getting the best out of askmyGP](https://askmygp.uk/getting-the-best-out-of-askmygp/) - Three simple steps will quickly get your patients using askmyGP so you can benefit from easier workflow. Website: make sure the askmyGP logo is front and centre on your practice website. Over half your demand is likely to come from smartphones, so check your website on smartphones too. Best to make sure it is - [How It Works](https://askmygp.uk/how-it-works/) - [askmyGP Webinars](https://askmygp.uk/private/askmygp_webinars/) - This webpage is for those looking for recordings of askmyGP webinars that have already been broadcast and details of future ones. It is updated after each broadcast and new webinar details will be added at the bottom of the page as they become available. Please bookmark this page for easy access. Our Autumn 2023 Series - [Coming Soon...](https://askmygp.uk/private/coming_soon/) - Custom action button improvements and Network enhancements! We have some exciting new features coming on our next release: Custom action button improvements The 'Consult a clinician’ option is now a custom action button, allowing more choice and control over system configuration Practice staff are now able to raise requests directly via custom action buttons (Respecting - [Transform Checklist](https://askmygp.uk/private/transform-checklist/) - The steps outlined below are intended to help you get started with askmyGP as easily as possible. We would be happy to help with any questions you may have along the way. - [Practice responsibilities](https://askmygp.uk/private/askmygp-launch-timeline/practice-responsibilities-implementing-askmygp/) - Practice responsibilities under DCB0160 Alongside our responsibility for the safe and secure development of askmyGP software under NHS Digital DCB0129, practices have some responsibilities to consider when using the service. In summary: You need to respond to requests submitted via askmyGP in a timely manner, just as you would to any request from your patients. - [Managing Demand](https://askmygp.uk/private/managing_demand/) - We’ve been listening to your feedback, working with Practices and Networks of services, and doing a lot of work behind the scenes to identify and put in place more efficient and flexible ways of managing incoming patient demand. While we still offer tremendous advantages and flexibility such as promoting online and telephone access, facilitating the - [askmyGP Networks](https://askmygp.uk/private/networks/) - For groups or clusters of practices working in networks, askmyGP can be extended to allow the more efficient management of shared resources. Through the askmyGP system, patient requests can be directed by their practices to specialist clinics or services, such as physiotherapy, community mental health or diagnostic services, according to which partner in the network is - [Help widget test page](https://askmygp.uk/private/widget/) - Test of help widget - [A23456 Transform page - hl template](https://askmygp.uk/private/08m1wxb9-2-2-2/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. See your Pathfinder slides here. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of - [Live analytics](https://askmygp.uk/live/) - [Supplier responsibilities under DCB0129](https://askmygp.uk/private/askmygp-launch-timeline/supplier-responsibilities-dcb0129/) - As a supplier of clinical software, askmyGP is required to comply with NHS Digital DCB0129. Our compliance is evidenced the set of documents linked below. These are commercial in confidence, and customers are welcome to view them. askmyGP V3 - Live Service Clinical Risk Management Plan v2.20 Approved askmyGP V3 - Clinical Safety Case Report - [In case you missed it...](https://askmygp.uk/private/in_case_you_missed_it/) - We wanted to reach out to you to firstly wish you a belated happy new year and to make sure you’re aware of some of the key features of askmyGP that can help with efficiency and improve both staff and patient experience. Keep an eye out for an email from us in the next week - [Evergreen Exhibition Demos](https://askmygp.uk/private/evergreen_demos/) - Digital front door & coordination Raising a clinical request via the Evergreen App Custom action buttons Patient Self-help links End to end request workflow for providers Request quick filters Network triage between PCN, Practice and community teams SNOMED/Read coding and writeback Dashboard functionality Appointment booking: Custom Action Buttons: Cohorts and Campaigns: Reporting Embedded reports for - [About Us](https://askmygp.uk/about/) - [D83041 Debenham Group Practice](https://askmygp.uk/private/zul9pycl/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are three things you need to do - [Transform Express webinar recordings](https://askmygp.uk/private/transform-express-webinars/) - These recorded webinars are intended to introduce the askmyGP system and help users with their specific roles. Training for staff groups: Introduction to askmyGP and setting up your system This introduction to system configuration explains how to configure a new system for your practice and how to assign to clinicians and interact with patient requests - [Patients](https://askmygp.uk/patients/) - [Website terms of use](https://askmygp.uk/website-terms-use/) - These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website, www.gpaccess.uk, (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. - [Website Privacy Policy](https://askmygp.uk/privacy-policy-gdpr/) - We respect and value the privacy of everyone who visits this website, www.askmygp.uk (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Your acceptance of our Website Privacy Policy is deemed to - [Cookie Policy](https://askmygp.uk/cookies-policy/) - BACKGROUND: This website www.askmygp.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand - [askmyGP Terms and Conditions](https://askmygp.uk/askmygp-terms-and-conditions-of-sale/) - TERMS AND CONDITIONS OF askmyGP IMPLEMENTATION AND SOFTWARE SERVICES - [G85132 Tessa Jowell GP Surgery](https://askmygp.uk/private/91vl7ynn/) - Waypoint Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are two things you need - [D83050 Cardinal Medical Practice](https://askmygp.uk/private/jf5actn3/) - Waypoint Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to - [D83081 Haven Health](https://askmygp.uk/private/uudj0cdm/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [S85403 Oakview Medical Practice](https://askmygp.uk/private/ij4m6u9p/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [D83051 Derby Road Practice](https://askmygp.uk/private/gjdvf1g9/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [What We Do](https://askmygp.uk/what-we-do/) - [Patients - askmyGP Success Story](https://askmygp.uk/success-story-patients-askmygp/) - [Loadmaster - demand and capacity made clear](https://askmygp.uk/loadmaster/) - Enter clinicians and working sessions On the rota page you enter clinician names, details and which sessions they are working. Simple enough. The critical part is to link this supply of capacity to predicted demand. Starting with an estimate, you can then adjust and instantly see the effect. Each week the prediction improves and so does - [Pathfinder - knowing where to begin](https://askmygp.uk/pathfinder-diagnostic/) - [Superior Data and Analytics](https://askmygp.uk/superior-data-and-analytics/) - [Effective Triage and Prioritisation](https://askmygp.uk/effective-triage-and-prioritisation/) - [Networks](https://askmygp.uk/networks/) - [Equity of access](https://askmygp.uk/equity-of-access/) - [Patient Identity Management](https://askmygp.uk/patient-identity-management/) - [Evidence](https://askmygp.uk/evidence/) - [Choice and Control](https://askmygp.uk/choice-and-control/) - [Simple, Plain Language Interface](https://askmygp.uk/simple-plain-language-interface/) - [Home](https://askmygp.uk/home-new-2/) - [Regions](https://askmygp.uk/regions/) - [Sue Arnott](https://askmygp.uk/sue/) - [Maz Sangha](https://askmygp.uk/maz/) - [G85132 Tessa Jowell GP Surgery](https://askmygp.uk/private/mqrq0wqy/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [Thank You](https://askmygp.uk/thanks/) - [Data Privacy Impact Assessment DPIA](https://askmygp.uk/dpia/) - Please see our Data Privacy Impact Assessment DPIA IG0040 Data Privacy Impact Assessment v1.07 - [Supplier Asserted Integrations](https://askmygp.uk/private/supplier-asserted-integrations/) - NHS Spine When the patient creates an account, or the practice does so on behalf of the patient, NHS Spine lookup takes place in the background and makes these checks: • Match demographic details to find NHS number • Check patient’s registered GP This enables the practice to validate the patient’s identity before processing the - [A23456 Bramley Transform Page - clone then edit](https://askmygp.uk/private/weston-iss-bespoke-transform-page-2-3/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [Tower - GST](https://askmygp.uk/private/l9jvf9d8/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [Improve](https://askmygp.uk/improve/) - [Video Consultation](https://askmygp.uk/video/) - [Patients Old](https://askmygp.uk/private/patients-old/) - [OptinMonster Preview Page](https://askmygp.uk/optin-monster-preview-page/) - This is the OptinMonster preview page. Unless otherwise changed, all OptinMonster optin previews will be handled on this page. After post and sidebar optins will be handled in this content section (sidebar will appear here because you can never know what sidebars are enabled and the widgets inside of them). All other popup type optins - [Capacity Planning](https://askmygp.uk/private/capacity-planning/) - Evidence shows that patient demand is predictable, so you can use this to help plan your clinical rota to suit. In askmyGP, predicted demand is automatically calculated for you, and you can fine tune the numbers if you wish (with Superuser or Admin role). Log in to askmyGP and go to Settings > Capacity Planning. - [Launch day - what could possibly go wrong?](https://askmygp.uk/private/launch-day-what-could-possibly-go-wrong/) - At the end of launch day, most people tell us "That was much better than I expected!", "We're going home with a smile", "The patients loved it." So you should have high expectations. But... things can go wrong; here are some common pitfalls to avoid: - [Guidelines for engaging patients](https://askmygp.uk/engaging-patients-askmygp/) - Good news! It's now much faster and easier to get help from your GP. What works best when a patient calls reception? 1. It's best if the patient has already heard a recorded message from a GP - see the link for our suggestion. Then you are building on what they've heard already, so you - [askmyGP phone message](https://askmygp.uk/private/askmygp-phone-message/) - The phone message heard by your patients is a very efficient way to encourage people to use online services. It is therefore crucial to get this right. Can we help you to keep it simple? Don't tell your patients to call 999 in case of emergency. They know this already. Only 1 in 250 calls - [Change your website - it's your new front door](https://askmygp.uk/private/free-website/) - Digital first general practice needs to be attractive and easy to use, especially on mobile devices, from where 70% of your patients will find you. The secret is not to worry about the information you want to push out, but instead consider "Why do patients visit the site and what do they want?" Leading website - [askmyGP 3.267.4 Duckling](https://askmygp.uk/private/duckling/) - [W98049 Uplands and Mumbles Surgery](https://askmygp.uk/private/wv1vg8ik/) - Waypoint Resource Page Support: This page is private to your practice and is unsearchable. - [Barry Sullman](https://askmygp.uk/barry/) - [L85003 Exmoor Medical Centre](https://askmygp.uk/private/6pwlymp8/) - Waypoint Resource Page Support: This page is private to your practice and is unsearchable. - [TPLinks](https://askmygp.uk/private/tplinks/) - A selection of useful links to paste into emails Could you be ready to change? Bramley Surgery demo link Bourne Galletly, a practice transformed Dover Chart Collection Comparing webGP and askmyGP Enabling Demand-Led General Practice Pathfinder - knowing where to start Loadmaster - demand and capacity made clear Making technology work for you (re phone lines, etc - [A23456 Bramley Waypoint only - clone then edit](https://askmygp.uk/private/weston-iss-bespoke-transform-page-2-2/) - Waypoint Resource Page Support: This page is private to your practice and is unsearchable. - [L85032 The Bruton Surgery](https://askmygp.uk/private/4zyyywi3/) - Waypoint Resource Page Support: This page is private to your practice and is unsearchable. - [Set up your askmyGP invitation SMS](https://askmygp.uk/set-up-your-askmygp-invitation-sms/) - One of the most effective ways to bring patients online is to send them an SMS text from your clinical system. When a patient calls the practice, the first question is "Could you tell me your name and date of birth please?” Look up the patient on your clinical system. The vast majority have a - [P89002 The Brooke Surgery](https://askmygp.uk/private/q8txujny/) - Waypoint Support: This page is private to your practice and is unsearchable. - [H81027 The Ferns Medical Practice](https://askmygp.uk/private/q6qn39fe/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [D83067 Oakfield Surgery Waypoint](https://askmygp.uk/private/r9yiflr3/) - Transform Resource Page - Waypoint 1.Timeline Actions 2.Managing Change 3. GP Navigator collects and analyses operational activity. 4. Loadmaster is our rota planning and analysis tool. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and - [NHS England COPI Notice 20 March 2020](https://askmygp.uk/nhs-england-copi-notice-20-march-2020/) - Please see the DPS Supplier Letter RE COPI Notice, from which the notice below is extracted. “Under the Notice issued by the Secretary of State on 20th March 2020 made under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) which was addressed to GP Practices, NHS England and NHS Improvement are - [The patient experience](https://askmygp.uk/the-patient-experience/) - It is important to understand how the patient side of the app looks. To test this out, we recommend you create a dummy account on your system. Go to the patient link (provided by your superuser) and click on ‘login to consult your GP.’ Sign up as a new user. Follow the prompts as if - [Notes on resilience programme](https://askmygp.uk/private/notes-on-resilience-programme/) - The performance issues being experienced in July 2020 remain complex but are becoming better understood and more predictable. Whilst this doesn’t mean that it easily resolvable it is allowing mitigations and planning to be put in place to ease the impact. Incident 1. We first observed performance issues on 26th June which necessitated a - [Help your patients find askmyGP with a text message](https://askmygp.uk/help-your-patients-find-askmygp-with-a-text-message/) - Many patients will phone through to reception, even if they have heard your welcome message advising them to use askmyGP. A useful way to help them there is to send a text message to their mobile phone containing the link to your own askmyGP welcome page. Reception can then say to the patient, "To help - [D81010 Priory Fields Surgery](https://askmygp.uk/private/l9pxphob/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [One month to digital first GP](https://askmygp.uk/one-month-to-digital-first-gp/) - "Digital first GP" might seem a distant dream, something for other people, or even a nightmare, threatening a cherished way of life. In this series of three webinars we show how normal, local, earth dwelling GPs are moving more than half their patient demand online, and reaping the benefits of lower stress, less work and - [NHS England online consultations data collection](https://askmygp.uk/nhs-england-online-consultations-data-collection/) - We have been asked to supply usage data identified by practice to NHS England. The data consist of: Practice code and name Count of online consultations Count of video consultations Although we are not contractually required to do so, we have agreed in a spirit of solidarity. Practices who do not wish their data to - [Transform Training webinars with Harry Longman](https://askmygp.uk/private/transform-training-webinars/) - These recorded webinars introduce the askmyGP system and help users with their specific roles. Introduction for all - why and how does askmyGP work? 20 minutes, led by Harry Longman, 21 April 2020 Managers and Superusers 28 minutes, led by Harry Longman, 3 April 2020 Setting up your system with groups, rotas and capacity - [P91006 The Urmston Group Practice](https://askmygp.uk/private/ggf28lih/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [D83044 Stowhealth](https://askmygp.uk/private/zmh19527/) - Transform Resource Page - Waypoint Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. Change will involve everyone, something to look forward to and enjoy. GP Navigator collects and analyses operational activity. Loadmaster is - [P91012 Primrose Surgery](https://askmygp.uk/private/r4c7pslc/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [P91017 Bodmin Road Health Centre](https://askmygp.uk/private/9h4cftdi/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [How to replace IE11 as default browser for askmyGP](https://askmygp.uk/replace-ie11-as-default-browser/) - To create a desktop shortcut to open askmyGP directly in the Edge browser: • If you have set Edge as your default browser, right-click on the desktop > New > Shortcut. In ‘Type the location of the item’, type the askmyGP URL: https://nhs.askmygp.uk. Click on Next, give the shortcut a name and complete the process. - [Capacity Planning](https://askmygp.uk/private/capacity-planning-2/) - Central to running a demand-led system is a good understanding of your demand. In UK general practice demand is predictable within quite a narrow range each day, and you can use this to plan your clinical sessions to suit. Demand is clearly a mix of cases, and the example below is for total incoming requests - [Webinar walkthrough training](https://askmygp.uk/private/webinar-walkthrough-training/) - Learning a new suite of software can be helped by a structured walk through of the main features you need to know, all in one place. These short videos are designed around your role and are everything you need to get started. Reception Sorter Clinician Superuser When you have your welcome email and are connected - [P91629 North Trafford Group Practice](https://askmygp.uk/private/0ramj60j/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [D83079 Combs Ford Surgery](https://askmygp.uk/private/2exmlkbg/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [C83008 Swingbridge Surgery Transform page](https://askmygp.uk/private/glvdaiit/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [Training Partner Agreement](https://askmygp.uk/private/training-partner-agreement/) - Our vision: make healthcare work. Our mission: We make it easier for patients to get help from their own GP. We make it easier for GPs to give that help to their own patients. Our values: We work according to high standards of professional and business ethics. We respect the rights of our customers and each - [D85051 The Burwell Surgery](https://askmygp.uk/private/gi9sp7oq/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [C83040 St Peter's Hill Surgery Transform](https://askmygp.uk/private/7i3jmahe/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [C83080 Harrowby Lane Surgery Transform page](https://askmygp.uk/private/sjo7t653/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [C83030 Billinghay Medical Practice Transform page](https://askmygp.uk/private/1t2u87xt/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [C83011 Millview Medical Centre Sleaford Transform page](https://askmygp.uk/private/eqhew4m4/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [St John's Altrincham video](https://askmygp.uk/private/st-johns-altrincham-video/) - Filmed at St John's Altrincham on 7th March 2020 Password for all: askmygp Janice https://vimeo.com/396442112 Lorna https://vimeo.com/396445522 Nigel https://vimeo.com/396474965 Maz https://vimeo.com/396451161 Tom https://vimeo.com/396470734 Male Patient https://vimeo.com/396446801 Female Patient https://vimeo.com/396471086 - [P91014 Washway Road Medical Centre Transform](https://askmygp.uk/private/kewqi4of/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [D81034 St Marys Surgery](https://askmygp.uk/private/104sx6oh/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [P83603 Redbank Surgery](https://askmygp.uk/private/mk186ooy/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [P83612 Mile Lane Health Centre](https://askmygp.uk/private/185w6df3/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches - [P92011 Sullivan Way Surgery](https://askmygp.uk/private/5n5mtcew/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [B81039 B81603 The Roxton Practice](https://askmygp.uk/private/v7c9d4xw/) - Transform Resource Page - Waypoint Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please - [C83043 Market Rasen Surgery](https://askmygp.uk/private/08m1wxb9/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. See your Pathfinder slides here. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of - [C83052 The Ingham Practice Transform](https://askmygp.uk/private/tv64ye6o/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [E85713 Hounslow Family Practice](https://askmygp.uk/private/icw5btu7/) - Transform Resource Page - Waypoint Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please - [P92019 Pemberton Surgery Pathfinder](https://askmygp.uk/private/zk9fg2i5/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [C83083 New Coningsby Surgery Transform Page](https://askmygp.uk/private/eskaxel5w/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [C83635 Woodhall Spa New Surgery](https://askmygp.uk/private/x7koulbx/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [askmyGP app](https://askmygp.uk/private/patients-old/help/app/) - [FAQs](https://askmygp.uk/private/patients-old/help/) - [C83020 Caythorpe and Ancaster Medical Practice](https://askmygp.uk/private/lan5xt7b/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [L85031 Milborne Port Surgery](https://askmygp.uk/private/k7s3kixr/) - Guidelines here for engaging patients with askmyGP. Your GP Access training partner is Harry Longman. harry@gpaccess.uk t 01509 816293 m 07939 148618 This page is private to your practice and is unsearchable. Staff survey report AYR - [P83006 Ramsbottom Group Practice Pathfinder](https://askmygp.uk/private/oyw0fudk/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [Vision data extract and upload](https://askmygp.uk/vision/) - Appointments data from Vision is extracted by using the Vision Appointment Wizard. You need to download this wizard to your computer and then run it each time you want to extract data. The data is extracted to an Excel file which you then save and submit as an attachment via the askmyGP navigator data upload - [D81021 St George's Medical Centre](https://askmygp.uk/private/u9mawzk0/) - Transform Resource Page - Waypoint Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please - [W98022 Cwmtawe Medical Group](https://askmygp.uk/private/3o7rz9s0/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [P91029 Flixton Road Medical Centre](https://askmygp.uk/private/bpp8vgtb/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [C83075 Vine House Surgery](https://askmygp.uk/private/ct2hpabz/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. There are four things you need to do - [D81062 Haddenham Surgery](https://askmygp.uk/private/s48npi09/) - Transform Resource Page - Waypoint Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please - [Join us in building the movement](https://askmygp.uk/join-us/) - GP practices, networks, CCGs and health boards are asking us for help in rapidly growing numbers. Our change interventions and askmyGP service are transforming practices and working lives for doctors and staff, and we need people both to sell and deliver. Does that excite you? We'd like to talk if you meet the following: A - [Thank you for your interest in joining us](https://askmygp.uk/private/thank-you-for-your-interest-in-joining-us/) - Thank you for following our job posting. This is a genuinely good opportunity to help an outstanding movement for change in UK primary care. But we don’t want to waste your time if this definitely won’t be for you, so here are a number of considerations. 1. We want to extend our network of regional - [S49337 Mearns Medical Centre](https://askmygp.uk/private/y7uyx94j/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [S39091 Lerwick Health Centre](https://askmygp.uk/private/x4o0gous/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [Training partner fees & expenses](https://askmygp.uk/private/training-partner-fees-expenses/) - Fees for training partners reflect the current product range, and may change over time as new products and services are created or prices change. Prices are shown on the website under "What we do". Fees are paid when a customer invoice has been paid, and when the matching training partner invoice has been received. All - [Get in control of demand and capacity](https://askmygp.uk/control-demand-capacity/) - Whatever the starting point, the conversation around GP quickly turns into questions of demand and capacity. Too much demand and too little capacity results in stress, which saps morale. The only solution proffered right from the top is more capacity, more GPs. Does anyone believe it? We take a different view, and one backed throughout - [H81097 River Wey Medical Practice](https://askmygp.uk/private/tktgn0jw/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. Follow and Implement the Timeline Actions GP Navigator - [P92605 Boothstown Medical Centre](https://askmygp.uk/private/dczgnsvx/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Change will involve everyone, something to look forward to and enjoy. Follow and Implement the Timeline Actions GP Navigator - [P88632 Stockport Medical Group Pathfinder](https://askmygp.uk/private/qf32prib/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. Please see your Pathfinder slides here. This page is unsearchable and private to your practice. AYR - [L81016 Graham Road Surgery](https://askmygp.uk/private/d78g1igk/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [Loadmaster guide](https://askmygp.uk/loadmaster-guide/) - In aviation the loadmaster is responsible for ensuring an aircraft is efficiently laden for a balanced flight. In a similar way practice managers need to plan the clinicians' rota to meet predicted demand. We have learned that it is easier to predict demand than to ensure the right number of clinicians is there at the - [Y02622 Blackfriars Medical Practice](https://askmygp.uk/private/4wr18ing/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [L85032 The Bruton Surgery](https://askmygp.uk/private/wju9mb1l/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [W94018 Penrhyn Bay and Deganwy Surgeries](https://askmygp.uk/private/790o97m5/) - Transform Resource Page - Waypoint Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow the askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, so - [H81020 The Fort House Surgery](https://askmygp.uk/private/mdakqp6z/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [S62806 Drs Dear and Begg](https://askmygp.uk/private/7knbzm2i/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [L85064 Oaklands Surgery and Yeovil Health Centre](https://askmygp.uk/private/d0viy24v/) - Transform Resource Page - Waypoint Follow your askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. Training and Engagement The next stage of the process will be to engage with staff in more detail and - [L85061 The Meadows Surgery](https://askmygp.uk/private/ce5xinx4/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [C82076 The Welby Practice](https://askmygp.uk/private/w8lm2tvpo8/) - Transform Resource Page - Launch Follow the askmyGP Transform Programme timeline week by week to see the plan. Your GP Access training partner is Harry Longman. harry@gpaccess.uk t 01509 816293 m 07939 148618 This page is private to your practice and is unsearchable. AYR - [D81014 Staploe Medical Centre](https://askmygp.uk/private/jybti923/) - Transform Resource Page - Launched Follow the askmyGP Transform Programme timeline week by week to see the plan. Change will involve everyone, something to look forward to and enjoy. We aim to make it very easy - see our guide to online resources. This page is unsearchable and private to your practice. AYR - [Y00185 Cathedral Medical Centre](https://askmygp.uk/private/c336jjz1/) - Transform Resource Page - Launched Follow the askmyGP Transform Programme timeline week by week to see the plan. Change will involve everyone, something to look forward to and enjoy. We aim to make it very easy - see our guide to online resources. This page is unsearchable and private to your practice. AYR - [P92653 Shakespeare Surgery](https://askmygp.uk/private/ol31pdl7/) - Transform Resource Page - Launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please - [A82053 Nutwood Medical Practice](https://askmygp.uk/private/0htmu57j/) - Transform Resource Page - Preparing for launch Follow the askmyGP Transform Programme timeline week by week to see the plan. Your GP Access training partner is Harry Longman. harry@gpaccess.uk t 01509 816293 m 07939 148618 This page is private to your practice and is unsearchable. AYR - [N81021 McIlvride Medical Practice](https://askmygp.uk/private/fjvdk2o7/) - Transform Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. See your Pathfinder slides here. This page is unsearchable and private to your practice. AYR - [C83018 Cleveland Surgery](https://askmygp.uk/private/9st2lw32/) - Transform Resource Page - see your Transform Timeline Many practices want to provide a better service with a happier workforce, and overcome workload stress. View your Pathfinder slides here. This page is unsearchable and private to your practice. AYR - [B87020 Chapelthorpe Medical Centre](https://askmygp.uk/private/g5q0t3o5/) - Improve Plus Resource Page Follow the askmyGP Transform Programme timeline week by week to see the plan. Find your way round the software at the askmyGP Academy. Guidelines here for engaging patients. Your GP Access training partner is Harry Longman. harry@gpaccess.uk; Tel 01509 816293; Mob 07939 148618 This page is unsearchable and private to your practice. AYR - [C83078 Brant Road and Springcliffe Surgery](https://askmygp.uk/private/afxfekhc/) - Transform Resource Page - Preparing for launch Follow the askmyGP Transform Programme timeline week by week to see the plan. See your Waypoint slides here. Find your way round the software at the askmyGP Academy. Your GP Access training partner is Harry Longman. harry@gpaccess.uk t 01509 816293 m 07939 148618 This page is private to your practice - [P91013 Boundary House Medical Centre](https://askmygp.uk/private/6zzc2zx5/) - Transform Resource Page - Preparing for launch Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. See your Whole Team Meeting slides here. Training and Engagement This page is private to your practice and - [F84681 Balaam Street Surgery](https://askmygp.uk/private/cllusln6/) - Please see the notes on Migrating from askmyGP v2 to v3 and complete the consent form you will find in the link. Guidelines here for engaging patients with askmyGP. Your GP Access training partner is Harry Longman. harry@gpaccess.uk t 01509 816293 m 07939 148618 This page is private to your practice and is unsearchable. AYR - [P84038 Ashville Surgery](https://askmygp.uk/private/646h64sc/) - Transform Resource Page - Launch Follow your Transform Programme timeline week by week and update the plan. See your Whole Team Meeting slides here. Training and Engagement The next stage of the process will be to engage with staff in more detail and train them in the use of the system and wider approaches to managing patient - [H81042 Crouch Oak Family Practice](https://askmygp.uk/private/k2bf4bm7/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [E85122 The Florence Road and Bramley Road Surgeries](https://askmygp.uk/private/w6jhesvc/) - Transform Resource Page - Waypoint Follow your askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. GP Navigator collects and analyses operational activity. Loadmaster is our rota planning and analysis tool. Training and Engagement The - [L85002 Wells Health Centre](https://askmygp.uk/private/9t1iiufs/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [L85027 Wincanton Health Centre](https://askmygp.uk/private/apqfuaux/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [The Milton Surgery](https://askmygp.uk/private/klx6r9ct/) - Transform Resource Page - Waypoint Follow the askmyGP Transform Programme timeline week by week to see the plan. Once your email is set up, you may login at https://nhs.askmygp.uk. Find your way round the software at the askmyGP Academy. GP Navigator collects and analyses operational activity. Loadmaster is our rota planning and analysis tool. Training and Engagement - [L81643 The Cedars Surgery](https://askmygp.uk/private/mh6n1giy/) - Transform Resource Page - Launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow the askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, so - [L81043 Longton Grove Surgery](https://askmygp.uk/private/6mlf00kw/) - Transform Resource Page - Waypoint Follow the askmyGP Transform Programme timeline week by week to see the plan. Once your email is set up, you may login at https://nhs.askmygp.uk. Find your way round the software at the askmyGP Academy. GP Navigator collects and analyses operational activity. Loadmaster is our rota planning and analysis tool. Training and Engagement - [S80378 London Road Medical Centre](https://askmygp.uk/private/1f90asun/) - Transform Resource Page - Waypoint Follow your askmyGP Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. GP Navigator collects and analyses operational activity. Loadmaster is our rota planning and analysis tool. Training and Engagement - [S80378 Kilmaurs Medical Practice](https://askmygp.uk/private/90uirrxa/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [L81670 Horizon Health Centre Weston](https://askmygp.uk/private/w7ndqmnn/) - Transform Resource Page - Waypoint Follow the askmyGP Transform Programme timeline week by week to see the plan. Once your email is set up, you may login at https://nhs.askmygp.uk. Find your way round the software at the askmyGP Academy. GP Navigator operational analytics: please send your clinical system data via Navigator upload. Please check your roles and - [L85003 Exmoor Medical Centre](https://askmygp.uk/private/v9nvls2s/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [S62986 Burnbrae Medical Practice](https://askmygp.uk/private/d7f033yg/) - Your GP Access training partner is Tom Dodd. tom@gpaccess.uk; Mob 07913 895762 This page is unsearchable and private to your practice. - [S71379 Boroughloch Medical Practice](https://askmygp.uk/private/e3u5j7sk/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system. Follow your Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, - [H81642 Upper Halliford Medical Centre](https://askmygp.uk/private/6qj4gjzd/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [L85010 Highbridge Medical Centre](https://askmygp.uk/private/w8ctd5bx/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [A23456 Bramley Demo Improve Pro Resource Page](https://askmygp.uk/private/a23456-improve-pro-resource-page/) - Improve Pro Resource Page Follow your askmyGP Transform Programme timeline week by week and update the plan. We will refer to this timeline throughout the Programme, so please familiarise yourself with it now, and refer back frequently. Change will involve everyone, something to look forward to and enjoy. There are three things you need to do - [A23456 Bramley Demo Improve Basic](https://askmygp.uk/private/a23456-bramley-demo-improve/) - Improve Basic An opportunity for you to improve on all the success you have already had with your demand led system. Guidelines here for engaging patients. Your GP Access training partner is Harry Longman. harry@gpaccess.uk; Tel 01509 816293; Mob 07939 148618 This page is unsearchable and private to your practice. - [A23456 My Surgery Bramley Pathfinder for Demonstration](https://askmygp.uk/private/4yspkjrp/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [How to create your SystmOne files for upload](https://askmygp.uk/systmone/) - 1. From the top menu: Reporting, Clinical reporting Select ‘New’ report; title Navigator and select appropriate category Select Administration (from left hand side options) Appointments tab, set appointment date range, i.e Between dates. Select OK NOTE: SystmOne outputs a maximum of 30,000 records. If there are more than this in the date range, it leaves gaps, - [askmyGP in Weston-super-Mare](https://askmygp.uk/weston/) - Weston is a seaside town of 100,000 just south of Bristol. General practice was struggling in similar ways to those of other seaside towns: a high elderly and care home population, deprivation driving high demand, and difficulty recruiting GPs. Since January 2019 six of the nine practices have adopted askmyGP. BBC Points West interviewed patients - [Turning on Total Flow](https://askmygp.uk/private/turning-on-total-flow/) - You may have heard that many practices have doubled their benefit from askmyGP, by moving to what we call "Total Flow". They put all demand, including telephone, through askmyGP. The benefits: your online numbers go up, often double. Each online request saves an average of 2 minutes GP time. your telephone demands have more detail and - [L85003 Exmoor Medical Centre](https://askmygp.uk/private/616mun1b/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [How we measure continuity](https://askmygp.uk/how-we-measure-continuity/) - Continuity is often categorised in three realms, applying to multiple interactions over time: Information - maintaining consistent patient records. Management - a patient pathway is overseen within a managerial structure. Relational - between an individual patient and the same clinician. We are concerned with relational continuity, as it is this which has shown over numerous studies - [L83100 Beacon Medical Group](https://askmygp.uk/private/rgiwhnd6/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. This page is unsearchable and private to your practice. AYR - [M83074 Balance Street Health Centre](https://askmygp.uk/private/9d6f1dtd/) - Pathfinder Resource Page Many practices want to provide a better service with a happier workforce, and overcome workload stress. Yours is taking a first step, looking at the appointment system to assess whether changes should be made. View your Pathfinder slides here. This page is unsearchable and private to your practice. AYR - [Thank You For Submitting](https://askmygp.uk/thank-you-for-submitting/) - [Stafford Medical Group](https://askmygp.uk/private/aif4qnep/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system.Follow the askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, - [Organising the GP day](https://askmygp.uk/organising-the-gp-day/) - There’s a new principle behind organising the GP day. It’s a shift from thinking about supply (slots) to thinking about demand. The question is:“How are we going to help all our patients, all day, every day?”This may sound impossible but by understanding the predictable patterns of demand, it becomes possible, even natural.DemandStart the GPs responding - [F84096 The Lawson Practice](https://askmygp.uk/private/gac84yrq/) - Transform Resource Page - Preparing for launchFollow the askmyGP Transform Programme timeline week by week to see the plan. Once your email is set up, you may login at https://nhs.askmygp.uk. Find your way round the software at the askmyGP Academy. Your GP Access training partner is Ian Barratt.ian@gpaccess.uk 07747 027512 This page is private to your practice and is unsearchable.AYR - [Winscombe and Banwell Family Practice](https://askmygp.uk/private/ev85qsf1/) - Transform Resource Page - Preparing for launch Many practices want to provide a better service for patients with a happier workforce, and overcome workload stress. Yours has begun a change to achieve this through a demand-flow system.Follow the askmyGP Transform Programme timeline week by week to see the plan. We will refer to this timeline throughout the Programme, - [askmyGP Transform timeline](https://askmygp.uk/private/askmygp-launch-timeline/) - Experience has shown that both a clinical and management change leader need to work together with the support of your training partner. Your main tasks are keeping the team focussed on the purpose and ensuring the smooth running of the programme. Now is the time to spend a few minutes on our GP and practice - [Reception - how can I help you?](https://askmygp.uk/reception/) - An old idea has come back: receptionists are there to help patients, and now you can be confident that you can help. All this means is listening to the patient and doing the right thing. Ensure you work efficiently so that patients can get through, which makes all the difference.With askmyGP, on reception you are - [Workflow for reception](https://askmygp.uk/private/askmygp-launch-timeline/workflow-for-reception/) - Reception need to be confident in handling patient requests through askmyGP. Your administrator will send a login to your email, and you set your own password.You will normally be in Requests view. You would mostly work from "Mine" - requests assigned to your group.Open a request and check the ID Status, right hand panel.If the - [Presentations and papers](https://askmygp.uk/resources/) - We believe that evidence and research are key in making sustained improvements to medical care. All our claims can be backed up by charts or statistics and we are committed to on-going research to develop our approach. Papers and links are relevant to clinical and operational effects of access methods. Original material is free to quote - [Partner recruitment, induction and training](https://askmygp.uk/private/partner-recruitment-induction-and-training/) - Training Partners are central to the delivery of our work with customers. Therefore the recruitment, induction and training of suitable people is essential for high quality outcomes and achieving the vision of GP Access to transform access to medical care. Recruitment The early part of the process is awareness of the company among the pool - [Patients comment](https://askmygp.uk/patient/) - Under the GP Access model 80-90% of patients are seen by their doctor on the same day that they call. It’s unsurprising that 70% of patients rate the new system as better. Let’s hear what they have to say: “Trying to get through before taking the kids to school was a nightmare, and even worse - [How Navigator puts you in control](https://askmygp.uk/how-navigator-puts-you-in-control/) - "It's very hard to improve if you don't know how you are doing." Prof Don Berwick Navigator allows you to deal with the content and make the decisions which save you hours of time. We do the maths and present your information in easy to read charts on your own private webpage. We analyse - [Three GPs spill the beans](https://askmygp.uk/three-gps-spill-the-beans/) - [GP and practice manager essentials](https://askmygp.uk/private/gp-and-practice-manager-essentials/) - The Transform programme means a change of thinking, but you need practical tools to ensure a smooth journey. You may find colleagues have important questions, and we are here to help. Many may be answered on our page for common misconceptions. For GPs, the change in clinical practice will involve a much greater use of messaging - [Common misconceptions - and some answers](https://askmygp.uk/common-misconceptions/) - "Emailing and phoning patients is not safe." "Patients won't accept it." "We'll get buried in rubbish emails and calls." "It's impossible to deliver rapid access and choice of GP." "I am everyone's favourite doctor and I won't be able to cope." "It won't work with our high numbers of non-English speaking patients." "A practice I - [Top Tips for Telephone Consulting](https://askmygp.uk/top-tips-telephone-consulting/) - Top tips for GP telephone consulting Before we get started…. It’s not about rationing access… Please remember that this system is not about restricting access to GPs. The telephone call is the consultation; it’s not a triage call. It’s about offering the most appropriate style of consultation and response for the patient – making best - [B87020 Chapelthorpe Medical Centre](https://askmygp.uk/private/a8w48eu8/) - Please see the notes on Migrating from askmyGP v2 to v3 and complete the consent form you will find in the link. This page will help you get the best out of askmyGP. Your GP Access askmyGP contact is Harry Longman. harry@gpaccess.uk; Tel 01509816293; Mob 07939148618 This page is unsearchable and private to your practice. - [TPP SystmOne askmyGP shortcut](https://askmygp.uk/tpp-systmone-askmygp-shortcut/) - With SystemOne a simple way to access askmyGP is to add the icon to your login screen for all staff. Setup> Users & Policy> URL & Program Maintenance New URL> Create URL in box Name askmyGP. Choose a colourful icon you like. Add description "Online consultations and workflow" Launch in Chrome (avoid Internet Explorer). Uncheck - [EMIS Web data extract and upload](https://askmygp.uk/emis-web/) - Data is extracted from EMIS Web and submitted online from the practice. You need to have access rights RBAC 0994, which admins normally do have. Once only, a file needs to be imported. Thereafter the reports can be run at any time, but you need to change the date range. Import report file, once only: Hover - [Your phone system](https://askmygp.uk/private/making-technology-work-for-you/) - It's well worth ensuring that your phone and other systems have enough capacity and are comfortable to work with. 1. The telephone is now a productivity tool As the phone is now crucial to your productivity it is well worth getting a powerful modern system. Cloud based, with unlimited lines, some can work straight from - [Set up MSW practice website for askmyGP](https://askmygp.uk/private/set-msw-practice-website-askmygp/) - Ask practice manager to choose MSW design which is mobile friendly. Top line of choices, like bramleysurgery.co.uk From Formstack askmyGP setup see login and password for the website. If not there, ask practice manager Open website in edit mode, very small word Edit on bottom line Very top line of text "Get help online with - [Success Stories](https://askmygp.uk/success-stories/) - [How to create your Healthy upload files](https://askmygp.uk/healthy/) - To run the audit in Healthy: Reporter, existing filter, activity report then select "ask my GP" - add date rate eg (01.10.16 - 31.10.16) This will run To export - click printer & export, file "save as" name & send to folder of choice. Attach this file on the Navigator upload form. - [askmyGP recent publications](https://askmygp.uk/askmygp-latest-publications/) - We have published evidence and reports in several forums, collected here for easy reference: Greenway Belfast GP & patient experience case study - poster Ballywalter Surgery case study Patient feedback evaluation Northern Ireland video case studies King's Fund Digital Health Congress July 2016 Dr Rupert Bankart discusses benefits KF Digital Health Congress June 2015 Society for - [How to upload a document from NHS mail to Vision](https://askmygp.uk/private/askmygp-launch-timeline/how-to-upload-a-document-from-nhs-mail-to-vision/) - If a report is attached: Drag the email into your own inbox. Drag the attachment from the email, onto your desk top. Open patient’s record. In the patients vision record, select ’attachment’ from the ‘Add’ menu. Click on the attach button, and select the file from your desktop. Highlight the text within the email, - [How to create your Microtest data file](https://askmygp.uk/microtest/) - A number of practices run Microtest Evolution. Microtest arrange for the extract directly - please contact the company to set this up. The Navigator upload form is not necessary for this system. - [How to create your EMIS LV data file](https://askmygp.uk/emis-lv/) - The first time you run this, extract two years of data. This should be in blocks of six months each so the file size is not too large. Thereafter to run updates choose a date range to follow from previous extracts (see your Navigator main menu for last update). From the main EMIS LV screen - [How to create your FrontDesk upload files](https://askmygp.uk/frontdesk/) - 1. Standard appointment reports, Spreadsheet Output, Enter date range. Output to spreadsheet. 2. Open spreadsheet output worksheet. Include left hand columns and patient ID (for continuity) Further to the RHS delete the columns which contain identifiable data - patient names, addresses, NHS numbers 3. Save as a file, titled eg A99999 dd-mm-yyyy ## Downloads - [Messages and Notes – Sending^J Editing and Deleting](https://askmygp.uk/?post_type=dlm_download&p=23438) - [BIN](https://askmygp.uk/?post_type=dlm_download&p=21361) ## Page Layouts - [Boxed Layout](https://askmygp.uk/layout_manager/boxed-layout/) ## Page Builder Smart Areas - [Footer askmyGP](https://askmygp.uk/znpb_template_mngr/footer-askmygp/) - [Modal Contact form (get a quote)](https://askmygp.uk/znpb_template_mngr/modal-contact-form-get-a-quote/) ## Categories - [Evidence](https://askmygp.uk/category/evidence/) - [Case studies](https://askmygp.uk/category/case-studies/) - [News](https://askmygp.uk/category/news/) - [Success Stories](https://askmygp.uk/category/success-stories/) - [Comment](https://askmygp.uk/category/comment/)