GPs are talking an awful lot about online consultations these days, with another BMJ article (paywalled) out last month from Martin Marshall.
From many conversations I find most divide into three groups:
- the wishful who expect online access magically to divert patients away
- the fearful, convinced they will be buried in trivia when patients have a new way to get at them
- the conflicted who believe both the above at the same time
if you’re familiar with the published evidence (BJGP on eCONsult 2017) you’d be very skeptical of any claims.
But having managed well over 100,000 online consults in two versions of askmyGP over three years, we’ve gained quite a bit of experience of what doesn’t work. We still have a number of practices where it doesn’t work.
So which group is closest to the truth?
I’ll be examining the emerging evidence in the first of our webinar series next Thursday 3rd May 2018 1pm, 45 minutes
It’s already booking up fast and though free we have limited participants on our new Zoom platform (which we love by the way).
There’s a fourth group of course, and we’ll come on to them in the next webinar but first it’s important to understand what doesn’t work. We’ll look at technology, implementation, even beliefs and I can tell you, innovation is over 90% failure so much of the hard won evidence will be painful to relate.
Do join us next Thursday at 1pm.
askmyGP & GP Access Ltd
PS: I’ve had to update the blog from last week from Dr Barry Sullman at Balaam St Surgery. I would never dare to promise the new life he leads. And he can’t stop talking about it.