This was launch week at Witley and Milford Surgeries, serving 11,200 patients in Surrey. Dr Dave Triska is their change leader and it seemed best to record it in his own words. All I’ve done is copy everything he put in the public domain, on Twitter @dave_dlt:
He starts on Weds 6th June:
Currently in the middle of the best working week of my career with @askmygp
Third day with @askmygp . Every single person who wanted to see me did. Had lunch, tea breaks. Saw colleagues. More relaxed seeing patients. Held fort alone for PM, no dramas.
Day 4 with @askmygp . Demand easing off now, clear slots throughout the day. No one turned away
Day 5 of @askmygp. Demand dealt with (its Friday!) by 0920. Oldest user 91.
@askmygp day 5. Quickest response 30s today, having mid morning catch up with my team. Patients happy, staff happy. No wait.
Day 5 @askmygp . Patient seen and sorted for painful condition within 30 mins contacting surgery. “I didn’t believe it could be true, I’m converted”
Day 5 @askmygp . Lunch eaten. Catching up with patients I need to, because I have time.
End of 1st week with @askmygp. Busy but manageable, all patients helped. New way of working to get used to but thrilled practice team and thrilled patients
Usually it gets better so things are looking pretty good so far!
We keep talking about a (very short) journey of change, and immediate benefits, so it’s very encouraging to us when people tell their own story like this – though there are bound to be bumps too.
Funny how GPs are always asking us whether they can visit somewhere or speak to someone and we do our best but… there are limits.
So I’m doubly delighted that Dave has agreed to join us for the webinar next Thursday 14th June at 1pm.
I’ve scratched the previous agenda on (boring but important) return on investment and we’ll hear about how it feels on the front line at the head of the peloton.
Sorry to mix metaphors but I’m trying to combine former Army medic and mad cyclist references!
Anyway, it will be real, immediate, warts and all. Lots of folk have told us they get most value hearing direct from GPs.
Click below to book now:
Webinar Thursday 14/6 1pm: Witley and Milford Launch – as it happens, with Dr Dave Triska.
PS Now much more detail on a 45 minute webinar recording
Want to get started now? Pathfinder: Could you be ready to change?Practices in the north west, Wales and London have started the process this week.
Last week’s webinar, Dr Chris Thompson pres to Leics CCG