Witley & Milford Surgery serves 11,200 patients in the rural Surrey commuter belt. Yet the partners felt under pressure, not in control.
They weren’t providing the service their patients deserved. Dr Dave Triska and colleagues explain what happened from June 2018. Below the video, see the numbers.
Charts on demand volumes, patterns, response times, channel of demand and response, continuity and patient satisfaction:
Dear Dr. Scholar,
I visited the pharmacist in Milford pharmacy this afternoon. I have experienced mild throbbing in my lower legs when I sit down. I do not experience when I stand up or walk or when I lie down at night. The pharmacist said I should tell you. I will call the reception tomorrow morning to see whether I need an appointment.
Many thanks.
Kind regards,
Alex Jolliffe
01483 414442
07988 502921