About askmyGP

We make it easier for patients to get help from their own GP.

We make it easier for GPs to provide that help to their own patients.

askmyGP offers an online consultation and workflow system combined with change interventions and has been helping GPs to manage their patient caseload since 2011.

The doctor-patient relationship lies at the heart of askmyGP, which keeps patients in touch with their registered GP practice. The clinicians at the practice use the askmyGP online triage tools to prioritise and deliver care by secure message, telephone, video or face-to-face appointment.

All patients or their carers can use askmyGP to contact their practice, in most cases via a link from the practice website. Patients explain their symptoms in their own words, allowing structured triage and consultation information to be passed directly to the practice.

Practices using askmyGP receive an average 63% of demand online. 62% of patient requests are resolved by secure message or telephone. 20% of patients search on self-care but no patients are turned away.

The askmyGP dashboard helps practices prioritise their caseload, regardless of source, including clinical priority flags. Triage and consultation models and templates are configurable to support the practice’s preferred workflow structure, subject to appropriate clinical governance.

askmyGP in the news

Our vision is to transform access to medical care.

August 2021 | Scottish National Users' Group (SNUG)

Asynchronous Consulting: the facts about DACS

June 2020 | GPonline.com

How two practices joined forces to protect staff and patients from COVID-19

May 2020 | HSJ

Patients favour telephone and messaging over video (subscription)

May 2020 | Shetland News

Health service will ‘never be the same’ after coronavirus

May 2020 | Practice Index

How online consultations are changing patient and GP behaviour

April 2020 | HSJ

Coronavirus transforms GP and patient behaviour (subscription)

Feb 2020 | Manchester Evening News

40,000 patients are having online appointments with their GP...and doctors are loving it.

Sept 2019 | Bristol Live

How GP appointment waiting times were slashed from a week to a day

July 2019 | Ockham Healthcare Podcast

How introducing an online consultation system transformed our practice

July 2019 | Practice Business

How online triage is helping Milton Surgery improve patient care

May 2019 | BBC News Coverage

Matthew Hill: More than half the doctors’ surgeries in Weston-super-Mare are using askmyGP

April 2019 | Management in Practice

Only 0.1% of patients choose video consultation, reveals digital provider

External references

Click the button below for access to practice and media resources, including our UK company number and VAT number.