About askmyGP

askmyGP offers an online consultation and workflow system combined with change interventions and has been helping GPs to manage their patient caseload since 2011.

The doctor-patient relationship lies at the heart of askmyGP, which keeps patients in touch with their registered GP practice. The clinicians at the practice use the askmyGP online triage tools to prioritise and deliver care by secure message, telephone, video or face-to-face appointment.

All patients or their carers can use askmyGP to contact their practice, in most cases via a link from the practice website. Patients explain their symptoms in their own words, allowing structured triage and consultation information to be passed directly to the practice.

Practices using askmyGP receive an average 57% of demand online. 62% of patient requests are resolved by secure message or telephone. 20% of patients search on self-care but no patients are turned away.

The askmyGP dashboard helps practices prioritise their caseload, regardless of source, including clinical priority flags. Triage and consultation models and templates are configurable to support the practice’s preferred workflow structure, subject to appropriate clinical governance.

askmyGP in the news

Our vision is to transform access to medical care.

Nov 2019 | Digital Health Age

Online GP consultation passes one million patient requests

Sept 2019 | Bristol Live

How GP appointment waiting times were slashed from a week to a day

July 2019 | Ockham Healthcare Podcast

How introducing an online consultation system transformed our practice

July 2019 | Practice Business

How online triage is helping Milton Surgery improve patient care

May 2019 | BBC News Coverage

Matthew Hill: More than half the doctors’ surgeries in Weston-super-Mare are using askmyGP

April 2019 | Management in Practice

Only 0.1% of patients choose video consultation, reveals digital provider

April 2019 | MobiHealthNews

Video hits the buffers for GP consultations

April 2019 | Practice Business

Research shows lukewarm response to video GP consultations

April 2019 | Pulse

Patients prefer phone consultations over face-to-face appointments, finds survey

March 2019 | MobiHealthNews

Patients' online triage tool use mirrors traditional care seeking behaviours, although reception is mixed

March 2019 | Practice Index

Online triage favoured by the young

March 2019 | British Journal of General Practic

Patient use of an online triage platform: a mixed-methods retrospective exploration in UK primary care

March 2019 | GPonline.com

Targeted use of online consultations could ease GP workload

March 2019 | BMJ.com

Dominant factor explaining missed GP appointments is largely ignored

Meet The Team

Harry Longman

Founder, Chief Executive

An engineer by training, Harry founded GP Access in 2011 after discovering some GPs who had invented a new system, and producing the evidence of its astonishing effects. With interests in research, analysis and systems thinking, he is fascinated by how things work and could work better. Sadly he is never satisfied and keeps coming up with new ideas. He promises to stop when there are no more problems.

Steve Black

Chief Analyst

Steve is an experience data scientist with a long track record of analysis and data visualisation in healthcare. He has supported improvement programmes in both the NHS and Irish health services with focussed analysis of key datasets. He supported the development and initial achievement of the 4hr A&E tree in England, the reconfiguration of London's stroke and major trauma services, and has designed performance dashboards for a variety of NHS organisations. His key interests are using and visualising data to drive improvement and change. He wishes he could use data to show that Arsenal's performance was better than it is.

Debbie Ford

Operations Manager

Debbie started her career in HR and worked as an HR Business Partner in the Pharmaceutical Industry for several years. She is also a qualified Personal Development Coach and Counsellor and has experience of working in the administrative section of the NHS. Debbie is very organised and enjoys supporting Harry and the Team as well as our clients. She enjoys gardening, fell walking and singing in local choirs.

Ian Barratt

Training Partner

Ian is an established leader, manager and consultant with a track record in the public, private and not-for-profit sectors. He is an adept facilitator and enjoys the challenge of change. He has worked in NHS primary care with GPs, dentists, optometrists and pharmacists and understands their challenges. Ian’s principal hobby is singing as a soloist and in professional choirs. He has two sons.

Tom Dodd

Training Partner

Tom has a diverse record in change management, strategic development, and programme leadership, across the private and public sectors. Tom’s wider career reflects management of change in many disciplines, with recent focus on supporting improvements in healthcare and integrated services. Tom has a particular interest in evidence-based practice, supporting decision makers to make better use of information available to them, and ensuring that analytical outputs are of value to business decisions, and are clear, easily interpreted and robust. If he’s not in the office, you’ll find him up a hill.

Rufus Helm

Training Partner

Rufus originally practiced as a hospital doctor before making the transition to management consultancy over 15 years ago. Since then he’s focused on healthcare consulting and developed extensive change management and commercial expertise, particularly as it relates to implementing integrated service models and improved ways of working. When he’s not carting his young son around the country he enjoys losing money in the financial markets.

Dr Adrian Stavert-Dobson

Clinical Safety Officer

Dr Adrian Stavert-Dobson is the Managing Partner of Safehand Consulting Limited and an expert on the safe implementation of health technology. Formerly Head of Clinical Risk Management at BT Global Services, Adrian has operated as a SCCI 0129 Clinical Safety Officer for ten years overseeing the risk assessment of national health IT systems. In 2016 he published the world’s first book on the subject. Adrian is a medical doctor, computer programmer and health informatician. In his spare time he enjoys singing in a choir, musical arranging and photography.

Julia Cawthorne

Quality Assurance and Clinical Risk Manager

Julia is a Clinical Safety Officer at Safehand Consulting Limited and is a Registered General Nurse. She worked in the acute sector of the NHS for 26 years, latterly as a Clinical Change Manager and Clinical Safety Officer in the ICT Programmes Office applying expert clinical and operational experience and knowledge to the development and deployment of health IT systems. Prior to that she was a Modern Matron/Head of Nursing. Later in her career she worked for BT Global Health as a Clinical Risk Manager. She is patient focused with a thorough understanding of healthcare, clinical workflows and supporting business processes. She enjoys live music, playing the piano and cooking.

Carol Hedland

Training Partner

Carol is an Experienced Senior healthcare professional with track record of delivery in the NHS and private healthcare markets. Extensive expertise in strategic and operational settings with key skills including; transformational change, and business improvement. Passionate and dynamic with a facilitative, consultative approach and style with a reputation for creative and innovative solutions. Positive and strategic outlook with strong interpersonal and communication skills. Proven business delivery and development in the public sector and private healthcare market. Commercially astute with demonstrable experience of new business start-up and development, programme management and B2B relationships within and outside the NHS. Initiator and management of multiple programmes for commissioning and service change provided through NHS investment or via commercial sector 

Tracey Jasper

Training Partner

Experienced Business and Strategy Consultant with a demonstrated history of successfully working in the healthcare industry. Skilled in Management, Healthcare, Leadership, Clinical Research, and Data Analysis. A lifetime of working in healthcare services professionally across all NHS divisions. Founded as an RMN, in Psychiatric/Mental Health Nursing. Assisting trusts in the path to analyse and act upon data to increase patient experience and care.
When she is not working she is busy with her Newfoundland dogs and Draught horses in beautiful Cornwall, which she calls home.

Andy Walker

Chief Designer

Adam Bowen

Chief Developer

Daniel O'Shea

Project and Services Manager

Starting out as a broom salesman Dan eventually opted for a change in career, diving headfirst into general practice and assuming a range of different roles from reception/administration to practice management over a 5 year period. Along the way he developed a strong understanding and interest in primary care informatics systems and hopes his “hands-on” experience will be a useful tool when providing support to the askmyGP user base. In his downtime, he enjoys making fun memories with his two young children and joining in with their mischief, much to the dismay of his long-suffering partner.

External references

Click the button below for access to practice and media resources, including our UK company number and VAT number.

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