Transform - our most popular package

Happier GPs, Happier Staff and Happier Patients

Benefits on the scale of "I got my life back", "I rediscovered why I love general practice" and "this saved our business" won't be achieved by tiny changes. Transform is one big, fast, fun, fabulous change, and then support for the whole year.  At £1.90/patient for the first year only it's our best value for return on investment.  For selected practices, we may offer a remote option at £1.30/patient:  all the same content, but we don't come to site.  For subsequent years there's no tie-in, but we recommend Improve at 79p/patient.

askmyGP online consultations are included as standard with unlimited volumes and all feature options.

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GPs and staff overwhelmed?

  • GP workload stress reduces significantly - no more "duty doctor" nightmare - everyone working in the same way
  • GPs feel more in control and feeling of working as a team improves Reception team stress reduced as decision on appointment allocation now done by GPs based on clinical need - not patient pressure
  • Improve resilience by enabling your practice to manage demand

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Grumbling, frustrated patients?

  • Reduces waiting time for appointments <1 day
  • Phone access issues reduce as patient learn they can phone anytime during the working day (and with askmyGP they can submit queries any time)
  • Patients like fast response
  • Most patients like not having to travel to surgery

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Worried that capacity is wasted?

  • Frees up GP capacity - can either take savings or invest in proactive care
  • Reduces DNAs
  • Appropriate navigation to the right clinicians

What does Transform include?

Support

A personal training partner for your practice to guide and support your team through the programme, ensuring questions are answered and providing onsite support for key meetings and for Launch Day.

Analysis

Precise analysis understanding of your starting point using our Datalog system to fully audit all demand for a week.

Planning

Using our unique Navigator suite gives you precise operational measures over two years up to the present day, and this in combination with our evidence based modelling feeds into the online Loadmaster planning system which identifies what staffing levels you need to meet your demand.  

Communication

Professional quality communication with your patients including leaflets, posters and our 90 second patient information video.

Change

Help for you to lead change with all your staff. Staff questionnaires ensure you have consensus for change and that you understand the key issues, ambitions and fears for change that we need to support and address.

eLearning

Our Receptionist eLearning programme gives confidence to help patients and signpost correctly and efficiently.

Continuous Improvement

Our Training Partner and full resources are there to support you throughout the year, helping sustain your success.

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Comprehensive evaluation both in numbers and stories supporting you through the first year

PRESENT

Week 0

Consensus

All the partners need to agree on the need for change, and commit to see it through.  We help you reach the decision through staff and leadership surveys.

Week 1

Navigator

Our Navigator suite tracks the changes as they happen week by week, so that you know exactly how fast you are responding to patients, what is your efficiency and continuity. It becomes a diagnostic tool, showing what changes are needed and tracking the effect of your actions. The Navigator analysis suite is included for the whole year.

Week 2

Datalog, askmyGP and patient communications

  • In the busy working day there is never time to stop and capture data. Yet without knowing how you are doing, how can you learn,  make informed decisions and see the effect of changes?  Datalog solves the problem by letting you capture only what’s necessary.
  • Arrange your askmyGP set up for your website, order patient leaflets and posters and start drafting your new phone message encouraging patients to use askmyGP.
  • Explain why you making changes to your Patient Participation Group and the expected benefits for patients.

Week 3

Loadmaster, eLearning, staff and patient communications

  • Our model predicts with high accuracy how many patient calls for a GP happen each day, knowing the list size, demographics and history from your Navigator analysis.  Now we can compare predicted demand with planned capacity.
  • GPs benefit from our Teleconsulting Mastery eProgramme, training online at their own pace and convenience.  3 hours CPD.  See an elearning sample clip. Our Receptionist elearning programme gives confidence to help patients and signpost correctly and efficiently.
  • Get the Whole Team together to make sure everyone ready for Launch and clear on how the changes impact their roles.
  • Ensure regular patients fully briefed on planned changes, use posters, leaflets and text (if you can).A patient survey straight after launch and then six weeks later gives you confidence that the vast majority of patients say the change is better, and you can see the effect of rapid response and choice of doctor on their satisfaction.

Week 4

Launch Day

  • Be prepared for an amazing first day,  surprise the patients with your fast response and same day service
  • Begin patient survey on day one and do 50 in the week, encouraging the team with feedback
  • Get together as a team daily, even a 10 minute stand up meeting is enough

Weeks 5-8

Monitor and Adapt

  • Upload data for weekly performance feedback through Navigator.
  • Look carefully at the demand pattern and keep GP rotas under review using Loadmaster to adjust as required
  • Concentrate on providing a rapid response and offering choice of GP where requested
  • Call or email your GP Access training partner often and without hesitation.  This is the period when we can be of most use in addressing any challenges which arise.

Weeks 9-12

Review Progress and Sustain

  • Use Datalog to capture another week of detailed data to prepare for Launch review
  • Run the staff survey to get an updated view of how the change has impacted them
  • Do a second round of the patient survey
  • Hold your waypoint meeting in week 12 to review progress and ensure change embedded for longer term
FUTURE

Our working progressin 5 Steps

Transform also includes a 12 month subscription to our askmyGP online consultation system.

Website

We add the askmyGP patient consultation option to your practice website

Training

We provide online training for your practice team to show them how to set up askmyGP

Advice

We’ll give you detailed advice to ensure a good proportion of your patients use askmyGP and provide scripts for your staff to help get the message across

Capacity

We’ll ensure you have sufficient capacity so that patients are delighted with the speedy response they get from using askmyGP

Design

A starting quantity of patient leaflets and posters are included

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