Transform

Switch to online total triage and digital first consulting safely and easily

We support you to implement safely and easily a digital first, demand led system.

The fully supported askmyGP system from Salvie enables you and your practice to manage over two thirds of patient requests remotely. Staff can work between multiple providers, remotely or to support physical hubs.

  • Less work: typically, 70% of patients online, meaning the phone rings less often.
  • More flexibility: patient requests are welcome online, by telephone or in person (where permitted), askmyGP works for parents and carers too, who make 15% of requests.
  • Better service: responsive service is measured in minutes, choice and continuity are enhanced.
  • Easy: askmyGP is intuitive to use, and fully supported by our team and online Academy
  • Safe: you are in full control, whether on site or working remotely. All clinical and administrative professionals can work together to resolve patient needs.
  • Manageable: detailed analytics help you understand and manage workload from day one.

Scroll down to see what's included, how to order and pricing.

What's included?

  • Full support and guidance to implement smoothly with, training for users and support for communication with patients.
  • Immediate and long-term benefits with a more responsive, efficient and flexible service for your staff and patients.
  • Ongoing support and advice to ensure you maximise benefits from the system, based on NHS-approved quality improvement methodology
askmyGP - Transform Express

What does Transform include?

Support

A personal training partner for your practice to guide and support your team through the programme, ensuring questions are answered and providing onsite support for key meetings and for Launch Day.

Analysis

Precise analysis understanding of your starting point through our GP Navigator suite, based on two years operational data extracted from your clinical system.

Planning

Our Loadmaster planning model is based on analysis of hundreds of GP practices. Demand is predictable, enabling you to set staffing levels for each day of the week, and plan the day around incoming flow.

Communication

Professional quality communication with your patients including leaflets, posters and our 90 second patient information video.

Change

Help for you to lead change with all your staff. Staff questionnaires ensure you have consensus for change and that you understand the key issues, ambitions and fears for change that we need to support and address.

Training

GPs benefit from our Teleconsulting Mastery eProgramme training online at their own pace and convenience.  3 hours CPD.

eLearning

Our Receptionist eLearning programme gives confidence to help patients and signpost correctly and efficiently.

Continuous Improvement

Our Training Partner and full resources are there to support you throughout the year, helping sustain your success.

What happens when you order?

  • We create your system and guide you through implementation and setup.
  • All our resources are available to you, introduced by your training partner.
  • A new practice website is included (free of charge) if required – keep your domain name, simply request when you order.

View Evidence

With over 100 practices using our model across the UK, we have experience in a diverse range of surgeries. Have a look at our Success Stories to see how they have transformed their way of working.

Dr Maz Sangha - GP

Dr Maz Sangha

GP, St Johns Medical Centre

“Two months into askmyGP, the feedback from the patients has been very positive. To me, that is the most important thing.”

Dr Sue Arnott

GP, North Lanarkshire

“With askmyGP, I’m now able to be a single-hander and respond to all patient requests the same day.”

Dr Barry Sullman

GP, Plaistow, East London

"This is more than a demand management system, it's a system that empowers patients, clinicians and improves the quality of care which I am delivering to patients."

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Pricing

We base pricing on practice list size at £1.90 per patient, to reflect greeter usage and opportunity for savings that increase with practice size. A fully supported implementation programme is delivered in year one, and in subsequent years practices can choose annual (79p/patient) or monthly (7p/patient) payment plans.

Payment plan  Self-funding practices and PCNs may prefer to spread payments to assist cashflow, please contact us for details.

Our offer is based on value for money and return on investment.  Please compare our outcomes on askmyGP live.

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Discounts for PCNs, Health Boards, CCGs

10% discount applies for a whole PCN, Cluster or equivalent group ordered together. Individual practices starting early will receive the 10% refund if their whole group launches within 6 months.

Pricing covers a population, meaning that all providers in the local health economy are included.

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