askmyGP allows for requests submitted by telephone or a walk-in visit to be entered into the system by practice staff to be managed alongside online requests. Patients are asked the same questions as if they were completing the request online. This leads to consistency in information gathering. In this way, the system provides practices with a complete workflow solution and ensures equity of access.
The system allows practices to work in different ways. This flexibility is welcomed by practices and can lead to some practices only using the system for online requests, while others incorporate patient requests made by other means.
Practices are supported to manage change, understand the effects on workflow and resources and use the associated system tools during comprehensive training provided during implementation.