Patient queries, symptoms and contextual information are exchanged securely with their registered GP practice:
askmyGP allows for requests submitted by telephone or a walk-in visit to be entered into the system by practice staff. Patients are asked the same questions as if they were completing the request online. This leads to consistency in information gathering. In this way, the system provides practices with a complete workflow solution and ensures equity of access.
Online triage tools ensure prioritisation of all caseload, regardless of source (including red/amber flags to prioritise cases). Triage and consultation models and templates are configurable to support practices’ preferred workflow structure, subject to appropriate clinical governance.
with most of our patient requests online, I choose how I and my team respond to each one. We have time to care and time for a life
askmyGP has completely transformed patient access. Patients now get advice and support from the most appropriate member of our team within 1 hour and a same day appointment if needed.