Help for Patients
From the website belonging to your GP's Practice, you can send a request on any medical matter to your own GP, so long as they offer askmyGP. Just click on the askmyGP logo to enter and register.
Registering
Go to your GP Practice’s website and follow the link to askmyGP. You may need to click 'accept cookies' for it to work. The link takes you through to the askmyGP portal where you can enter get NHS self help advice or consult your GP. New users will need to add a few details when first making a request. All you need is your name, DOB, an email address and phone number.
Every login must have a unique email address, so you cannot share them. Getting an email is free with many services.
Note that you can 'make a request for someone else.'
Legally we need to have an agreement with you to use the service. You can review the agreement here.
Requesting help from your doctor
Yes. First register yourself as a user at the practice where the person who needs help is registered. Once you are registered, there is an option to select 'I am asking as a Parent or Carer.' From here you can register the patient registered at the practice using their name, DOB and gender. You only have to do this the first time you put in a request for them.
You can request to see any doctor working in the practice that day. If they are not in, their name won't be shown. You can find out when your doctor is working from the 'When is your GP working?' button on the askmyGP portal.
As well as a few details needed for registration, you should give as much information as can to help your doctor assess how best to help you. If more details are needed, your doctor will send you a message to ask any additional questions needed to make sure you get the right help.
You can request a face to face appointment, however it is up to your doctor to decide the most appropriate course of action which may be message, telephone or face to face.
The practice (doctor or another clinician they have assigned to your care) will get back to you as soon as they can. Usually this is within 60 minutes during working hours. Queries raised out of hours will be dealt with in priority order when the practice is next open.
Your practice has committed to review all incoming askmyGP requests, and usually they reply promptly. If you haven’t seen a reply yet, check your email and spam folder.
No, it is held securely online and you need a login to access your personal messages. You will receive an email to notify you of new secure messages from your practice.
askmyGP can be downloaded onto your home screen or your desktop by clicking ‘Add to home screen’ on the menu bar. It will function as an app with a shortcut.
You will get a notification when you receive a new message from the practice. Please note, pop-ups and notifications must be allowed for this to work.
My Account
On the login page, simply click "Forgotten Password" and we email a link so you can reset. No one at your practice or askmyGP can tell you your password.
- Log in to askmyGP and select 'Consult your GP.'
- Select 'Any other question.'
- Write in the description 'I've accidentally registered at the wrong practice, please can you delete my account?'
- Select to get help from 'Anyone,' contacted by ‘Message’
- Submit your request. The practice will then remove you. (Please note, once your account has been deleted you will no longer be able to reply to messages.)
Once you have been removed from the incorrect practice you can re-register by going to your practice website and clicking the askmyGP link on their homepage.
All data is stored securely within the NHS’s computer network. If you want data to be deleted you should ask your practice about this ‘use ‘any other question’ method to do this?
- Log in to askmyGP and select 'Consult your GP.'
- Select 'Any other question.'
- Write in the description 'I'm moving GP practice, please can you delete my account?'
- Select to get help from 'Anyone,' contacted by ‘Message’
- Submit your request. The practice will then remove you. (Please note, once your account has been deleted you will no longer be able to reply to messages.)
Once you have been removed from your old practice, if your new practice also uses askmyGP you can register with them by following the link on their practice homepage.
Yes, this can be viewed from the homepage of your account under ‘view past requests.’
This can be done from the homepage (click the house icon) of your account under ‘edit my details.’
What is askmyGP?
It's an easier way for you to request help from your GP, for yourself, your child or someone you care for.
askmyGP is usually the quickest and most convenient to request help from your GP, and helps the practice to respond more effectively. If you are unable to use the service, you can phone the practice.
No, simply use your own words to ask about any problem where you need help from your GP practice.
No, this should be done through the prescription service provided by your practice. Please see the prescriptions section of their website.
askmyGP is the quickest and easiest way to get in touch with your GP. They will contact you the same day (within working hours) to resolve your request. This might be via message, telephone or by face-to-face appointment that day - depending on the need as determined by your GP.
No, please contact the emergency services.
Yes, but the request will only be seen during service times as set by your practice and visible on the ‘our service times’ link off the askmyGP welcome portal.
Yes, you can still telephone. We aim to make access easier for every patient.
That is up to your practice, but you will probably find it easier to seek help by first putting in a request online with askmyGP. It might well save you a trip.
Yes there is. More details are available on how to use the askmyGP app
askmyGP can be added to many devices by clicking ‘Add to home screen’ on the menu bar. If you select ‘Enable Notifications’ you will receive a notification when you have a message from the doctor.
