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Dr Sue Arnott - GP

When three other GPs retired within 18 months, Dr Sue Arnott became a full time ‘single hander’.

She now leads a multidisciplinary team including 8 sessions of ANP, practice nurse and others.

The team recognised there were pressures on their appointment system. They had grumbles from patients and staff about how long they had to wait to get an appointment and how difficult it was to get through on the phone.

“We were looking to do things completely differently.”

Now Dr Arnott says, “I’m more confident that no-one is stuck at home worrying about not being able to contact us.”

Burnbrae Medical Centre Analysis

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Burnbrae Practice Manager & Receptionist's view on askmyGP

 
  • askmyGP has changed the practice tremendously.
    Liz McCready - Receptionist

Ready for

happier patients,

happier GPs?

Dreading the 8am Monday morning onslaught? Struggling to recruit GPs?
Worried you’re disappointing your patients?

The good news is there is another, better, happier way. That way is askmyGP.
At askmyGP, we make it easier for patients to get help from their own doctor and for GPs to give the best care to all their patients.

We do this by providing a complete workflow solution for the consistent management of demand in practices, regardless of list size, population demographic or practice structure.

Dr Sue Arnott

GP, North Lanarkshire

List-size

5,000

No. of GPs

1

Location

Single site: Shotts, North Lanarkshire

Demographic

Semi-rural, ex-mining community somewhat deprived

83% of patient demand online

Mean appointment duration 9.04 minutes

92.4% patients say new system is ‘better’

Dr Barry Sullman

GP, Plaistow, East London

Dr Dave Triska

GP, Witley & Milford Surgeries

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