In September 2018 a year-long project was initiated by the local CCG to support recruitment and retention in Weston-super-Mare, which has the highest proportion of GPs and nurses in the CCG area nearing retirement.
With significant demographic pressures from a population that is both ageing and growing, practices in the town and surrounding villages were under severe pressure with an unsustainable workload. Many practices were relying on locum doctors to fill sessions.
With askmyGP fully implemented at New Court Surgery life for the practice team has been transformed. Patients contact the practice by phone or via the practice website, with all requests processed through askmyGP. Doctors review all requests and allocate them to the most appropriate team member to deal with.
Dr Heather says: “There has been a massive improvement in the flow of patients through the surgery and patient satisfaction is generally very high. The clinicians are more in control and we are able to deliver good access alongside great care.
Read more in the case study: NewCourt