“Oft as by winding Nith I, musing, wait”
Given the day I couldn’t resist a line of Burns (the river Nith rises in Ayrshire), and this one captures a favourite mood of mine, musing, waiting, the moment rich with possibility.
Then something happens.
The Balaam Street video is here
Dr Barry Sullman is one of those infectiously enthusiastic people who is an absolute pleasure to work with. As you will see, he has gathered around him an equally joyful body of staff. We just couldn’t stop them talking and the hardest part has been editing this down to just under three minutes. It could have run for hours.
He talks about quality, service and sustainability.
He talks about the calm, relaxed atmoshere, going home smiling.
About efficiency, saving the first year costs two or three times over (and that’s in only nine months).
I showed this to a visitor who said others might think it’s a spoof – why would people say that and who is paying them?
The truth is very simple, Barry is a regular paying customer, the same as anyone else. What’s more, he has turned down a competitor product offered by the CCG, for free.
Yes, there is a select band of GPs who are capable of making their own business decisions as independent contractors. When they see something which gives their patients better service, at lower cost to the practice, and with a return on investment of 300%, they know what to do.
Are you one of that happy band?
Just check again whether you really want what Barry has.
Right now, free, see how GPs such as Barry run their day, with 50 randomised, anonymised patient requests. It takes about 15 minutes.
Apply for your Digital Triage Experience and then invite your partners.
What are you waiting for?
Harry Longman
PS Barry wrote to me last Monday: “Had a really hard day today. Made breakfast for 2 children. Took them both to school. Got back and did some work. Went to the chippy for lunch with the wife. Relaxing cup of tea and started my face to face 3pm.”
Then on Thursday: “I have been listening to what makes a job fun or awful. I think the constant interuptions at work make it so stressful. With askmyGP I can stay at home – a place of zen like peace and tranquility. Then come to the surgery for a short focussed session. This is a great system – and it’s getting better.”
