Britain is social distantly dancing in the street, singing to the screen and rediscovering family games behind closed doors.
Here, working away from askmyGP Towers, the nerd unit has been in hyperdrive (we’re all a bit nerdy) and we are delighted to present, drumroll,
Yes indeed, all the data from 2 million episodes, aggregated and anonymised, is in the public domain for anyone and everyone to crawl over.
- What proportion of demand arrived at all our practices last week online? 74%
- Median completion time for all patient requests last week? 87 minutes, 52% faster than three weeks previously
- Proportion of requests completed same day? 91%, up from 81% three weeks earlier
- How many patients requested a message response?
- How much has face to face dropped?
- How has patient satisfaction changed?
I’ve left some for you to explore and there’s much more.
The overall message is: access is better than ever, though very few are seeing the GP face to face. And patients are mostly very happy with that.
It’s been a full on week for us with new practice launches every day now. Delightful stories come up all the time, such as Mai, PM at Ingham, Lincs, quite moved as she explained “Tuesday was non-stop on the phones, then Wednesday we were online and suddenly, quiet like I’ve never seen in all my years here.”
A string of health boards, CCGs and PCNs have now asked us to launch all their practices double quick, across parts of South Wales, South West, Greater Manchester and Lincs. Trafford CCG is a great example, one of their practices St John’s Altrincham on our new video.
We too are being forced to unlearn and remodel how we deliver, it’s exciting!
Have a great weekend and not too much screen time.
PS We decided not to be one of the 11 suppliers in the NHS England DPS online/video offer randomly allocated to CCGs. However, we were told at the NHS England webinar on Weds that there’s a “Single Tender Waiver” procurement route which CCGs can take, no idea of the details yet but let me know if you are interested.